Sales Person

Farmers Home Furniture•Russellville, KY

13h•Onsite

About The Position

The Sales Person assists customers in selecting and purchasing merchandise to achieve and maintain established sales goals. The role advises customers on the quality, style, and value of home furnishings, develops expertise in customer experience and sales execution, and supports customers throughout sales, credit, delivery, and pickup processes. It also involves maintaining merchandise displays and sales areas, prospecting by telephone, recording sales and customer activity, and following company sales and service standards. The position may also assist other store departments and perform other related duties as required. Farmers Furniture is an Equal Opportunity Employer committed to an environment free of harassment and discrimination, and provides reasonable accommodations to qualified individuals with disabilities.

Requirements

High school diploma or GED.
Six months of practical retail sales experience, or a combination of training, experience, and education providing the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and apply established standards.
Ability to provide guidance and assistance regarding procedures and standards.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Ability to use a wide variety of reference and descriptive information.
Ability to perform arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise independent judgment in semi-routine standardized work.
Ability to exercise judgment, decisiveness, and creativity in changing situations involving predefined duties.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and potentially lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Some tasks require perceiving and distinguishing colors or shades, sounds, depth, and visual cues or signals, as well as oral communication.
Some tasks may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Maintain sales quotas established for weekly, monthly, and annual store goals.
Advise customers on merchandise quality, style, and value and help them select appropriate home furnishings.
Develop expertise in customer experience and sales execution to meet customer needs.
Verify prices and ensure each item is accounted for on sales orders; calculate applicable sales discounts.
Prepare and place merchandise tags, including promotional tags.
Set up advertising displays and arrange merchandise on counters and the sales floor; stock shelves, counters, tables, and other sales areas.
Load customer pickups as needed and obtain customer signatures on pickup receipts.
Attempt to resolve customer complaints about damaged or incorrect deliveries.
Make sales prospecting calls using telemarketing techniques and maintain accurate customer records and activity in the CRM system.
Handle customer inquiries in person and by telephone.
Attend scheduled sales meetings.
Inspect and maintain the assigned sales area for cleanliness and orderliness; clean shelves, counters, and floor displays.
Assist customers with credit applications and answer questions about company or store policies and procedures.
Arrange delivery or pickup times with customers and document them appropriately.
Compose and send thank-you notes to customers.
Keep sales records.
Review, process, respond to, distribute, forward, and file documentation and reports, and take other appropriate action.
Operate a personal computer, calculator, copy machines, telephone, and other necessary equipment.
Follow Display Standards, Customer Service Counter Standards, Telephone Standards, and Farmers Sales Floor Standards; actively engage customers through the S.W.I.N.G. program.
Enter assigned customer service issues in PQA.
Uphold and promote the H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring excellence is a habit.
Assist in other store departments and perform other related duties as required.