Sales Person

Farmers Home Furniture•Lancaster, SC

About The Position

The Sales Person assists customers in selecting and purchasing merchandise, primarily home furnishings, to achieve and maintain established sales goals. The role involves advising customers about product quality, style, and value; developing expertise in customer experience and sales execution; and maintaining accurate sales orders, customer records, and sales documentation. The Sales Person also supports merchandise presentation and stocking, handles customer inquiries and complaints, coordinates deliveries and pickups, makes prospecting calls, and maintains an orderly sales area. The position follows company standards and promotes Farmers Furniture’s S.W.I.N.G. program and H.O.M.E. values. Additional duties may be assigned, including assisting other store departments.

Requirements

High school diploma or GED.
Six months of practical retail sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and compare it with established standards.
Ability to guide and assist others in applying procedures and standards.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Verbal ability to use a wide variety of reference and descriptive information.
Mathematical ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise independent judgment in semi-routine work.
Ability to exercise judgment, decisiveness, and creativity in situations involving varied duties and frequent change.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and potentially lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Some tasks require the ability to distinguish colors or shades, sounds, depth, and visual cues or signals, and to communicate orally.
Ability to perform duties that may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Maintains sales quotas established in weekly, monthly, and annual store goals.
Advises customers on the quality, style, and value of home furnishings and helps them select appropriate items.
Develops expertise in customer experience and sales execution to meet customer needs.
Verifies prices and ensures each item is accounted for on sales orders; calculates discounts when applicable.
Prepares and places merchandise tags, including tags for sales promotions.
Sets up advertising displays, arranges merchandise to promote sales, and stocks shelves and sales areas.
Loads customer pickups as needed and obtains customer signatures on pickup receipts.
Attempts to resolve customer complaints about damaged or incorrect deliveries.
Makes telephone sales prospecting calls and maintains accurate customer records and activity in the CRM system.
Handles customer inquiries in person and by telephone.
Attends scheduled sales meetings.
Inspects and maintains the assigned sales area for cleanliness and orderliness.
Assists customers with credit applications and answers questions about company or store policies and procedures.
Arranges delivery or pickup times with customers and documents them appropriately.
Composes and sends customer thank-you notes.
Keeps sales records.
Reviews, processes, responds to, distributes, forwards, and files documentation and reports as appropriate.
Operates a personal computer, calculator, copy machine, telephone, and other equipment as needed.
Follows Display Standards, Customer Service Counter Standards, Telephone Standards, and Farmers Sales Floor Standards; actively engages customers through the S.W.I.N.G. program.
Enters assigned customer service issues in PQA.
Upholds and promotes the company’s H.O.M.E. values.
Assists in other store departments and performs other related duties as required.