Sales Person

Farmers Home Furniture•Brunswick, GA

13h•Onsite

About The Position

The Sales Person assists customers in selecting and purchasing home furnishings merchandise while achieving and maintaining established sales goals. The role advises customers on merchandise quality, style, and value; develops expertise in customer experience and sales execution; and supports sales through merchandising, customer follow-up, prospecting, accurate order and CRM records, and handling inquiries and complaints. The position also helps coordinate pickups and deliveries, maintains an orderly sales area, attends sales meetings, and follows company sales, customer service, and telephone standards. The role may assist other store departments and perform other related duties as required.

Requirements

High school diploma or GED required.
Six months of practical retail sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and relate the analysis to established standards.
Ability to provide guidance, assistance, and interpretation of procedures and standards to others.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Ability to use a wide variety of reference and descriptive information.
Ability to perform arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise independent judgment within standardized work.
Ability to exercise judgment, decisiveness, and creativity while carrying out varied predefined duties.

Responsibilities

Maintains sales quotas established in weekly, monthly, and annual store goals.
Advises customers on the quality, style, and value of home furnishings merchandise and helps them select appropriate items.
Develops expertise in customer experience and sales execution to meet customer needs.
Verifies prices and confirms that each item is accounted for on sales orders.
Calculates applicable sales discounts when preparing sales write-ups.
Prepares or places merchandise tags, including tags for sales promotions.
Sets up advertising displays and arranges merchandise on counters and the sales floor to promote sales; stocks shelves, counters, tables, and other sales areas.
Loads customer pickups as needed and obtains customer signatures on pickup receipts.
Attempts to resolve customer complaints about damaged or incorrect deliveries.
Makes telephone sales prospecting calls using telemarketing techniques and maintains accurate CRM records of customer activity.
Handles customer inquiries in person and by telephone.
Attends scheduled sales meetings.
Inspects and maintains the assigned sales area for cleanliness and orderliness, including cleaning shelves, counters, and floor displays.
Assists customers with credit applications and answers questions about company or store policies and procedures.
Arranges delivery or pickup times with customers and documents them appropriately.
Composes and sends thank-you notes to customers.
Keeps sales records and processes, responds to, distributes, forwards, and files documentation and reports as appropriate.
Operates a personal computer, calculator, copy machines, telephone, and other equipment as needed.
Follows Display Standards, Customer Service Counter Standards, and Telephone Standards.
Complies with Farmers Sales Floor Standards and actively engages customers through the S.W.I.N.G. program.
Enters assigned customer service issues in PQA.
Upholds and promotes the H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring excellence is a habit.
Assists in other store departments as required and performs other related duties as required.