Troy, MI

BTI Solutions•Troy, MI

17h•Onsite

About The Position

As the Associate S&OP Analyst - CONTRACTOR, you will be responsible for order management, coordination and communication, S&OP support, and data management. This role involves receiving and processing customer orders, liaising with internal teams to ensure timely fulfillment, resolving discrepancies, and supporting the Sales and Operations Planning (S&OP) process. You will also maintain accurate records and generate reports to monitor order trends and support decision-making. Other duties may apply as assigned.

Requirements

Associate’s degree or equivalent
1+ year experience in OEM supply chain
1+ year experience in managing order and shipment processes through ERP systems, or in S&OP, Demand Planning, or Order Desk functions
Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) and experience of managing ERP systems or other logistic/inventory management systems
Firm understanding of S&OP processes and principles
Excellent written/verbal communication and interpersonal skills
Strong organization and problem-solving skills with attention to details
Ability to work both independently and as part of a team in a fast-paced work environment, supporting after hours requests from various stakeholders located across different time zones to make on-time delivery.

Nice To Haves

Experience in manufacturing environments & OEM supply chain roles (S&OP, Demand Planning, Supply Planning)
Bilingual in both English & Korean

Responsibilities

Receive, review, and process customer orders accurately and efficiently, ensuring orders follow company specifications and requirements.
Verify order details, including product specifications, quantities, and delivery dates.
Liaise with necessary teams (e.g., sales, production, logistics) to ensure orders are accurately submitted and fulfilled on time.
Detect, address, and resolve any order-related issues or discrepancies promptly.
Provide regular updates to customers and internal stakeholders on order status and any potential delays.
Assist in the preparation and execution of the S&OP process, including data collection and analysis.
Collaborate with the S&OP team to align supply and demand forecasts with actual orders.
Participate in S&OP meetings and contribute to discussions on inventory management, production planning, and demand forecasting.
Maintain accurate and up-to-date records of customer orders, inventory levels, and delivery schedules.
Generate and analyze reports to monitor order trends, identify potential issues, and support decision-making.