Sales Ops & Implementation Manager
About The Position
Quest is a full-service environmental consulting and management group supporting the efforts of Fortune 500 companies seeking to maximize profits and mitigate risks and minimize their ecological footprints. The ideal person must be able to multi-task, work independently and have strong attention to detail while being able to collaboratively communicate across departments. The Sales Operations & Implementation Manager is responsible for aligning strategic sales initiatives with operational execution, guiding opportunities through the sales pipeline to implementation and live launch. This role combines sales operations support for the National Sales Managers (NSMs) with hands-on project management of new client and wallet share implementations, ensuring stage-gate requirements are met before deals progress and that established deadlines are met at each pipeline stage through launch. The Manager oversees sales processes, CRM utilization, lead board maintenance, sales enablement, and reporting functions, and serves as the primary point of coordination between Sales, Business Solutions, Vendor Relations, and Key Accounts throughout the sales-to-launch lifecycle. This role requires strong project management skills and the ability to manage multiple concurrent implementation timelines, along with the cross-functional relationship-building skills to keep deals and launches on track across Sales, Business Solutions, Vendor Relations, Key Accounts, and Operations.
Requirements
- Bachelor's degree or equivalent combination of education and experience preferred.
- 5+ years of experience in Sales Operations, Sales Enablement, Implementation, Project Management, or a related field.
- Strong project management skills, with proven ability to manage multiple concurrent implementation timelines and cross-functional workstreams.
- Proven ability to manage and improve sales systems, processes, and cross-functional workflows.
- Demonstrated success in coaching, supporting, and guiding team members in a high-performance sales environment.
- Proficient with CRM, sales engagement, and project management platforms/tools.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations.
- Excellent written and verbal communication skills; able to influence and collaborate across departments, including Business Solutions, Vendor Relations, and Key Accounts.
- Experience developing SOPs, performance dashboards, and sales/implementation reports for both executive and team-level use.
- Skilled in lead management processes, pipeline optimization, and stage-gate/deal qualification strategies.
- Highly organized with the ability to prioritize and manage multiple projects and deadlines in a fast-paced environment.
- Comfortable working with confidential data and ensuring compliance with documentation standards.
Nice To Haves
- Familiarity with RFP identification/qualification and vendor pricing or bid processes a plus.
Responsibilities
- Supports the SVP of Sales and Marketing in designing and maintaining SOPs for all sales activities.
- Leads onboarding and CRM training for new NSMs.
- Builds and optimizes dashboards for executive reporting, individual sales rep performance, and pipeline/funnel tracking.
- Owns and manages the sales lead board, partnering with Marketing on lead generation strategy and tracking lead performance and conversion metrics.
- Leads sales enablement efforts — training, tools, and resources — that support NSM effectiveness.
- Partners closely with NSMs to prioritize outreach and target account alignment.
- Establishes and maintains stage-gate criteria for each phase of the sales pipeline.
- Acts as the opportunity validator, ensuring required documentation and approvals — including signed MNDA, signed LOA where applicable, site lists, and invoices/spend data — are complete before an opportunity advances to the next stage.
- Partners closely with Business Solutions and Vendor Relations to ensure vendor pricing and bids are received on time to support proposal and closing timelines.
- Coordinates with Key Accounts and other stakeholders to confirm deal readiness at each stage gate.
- Serves as project manager for new client and wallet share implementations, owning the timeline from signed contract through live launch.
- Builds and maintains implementation project plans, establishing milestones, deadlines, and owners for each workstream.
- Proactively identifies and resolves risks to keep launches on track.
- Coordinates cross-functionally with Business Solutions, Vendor Relations, Key Accounts, and Operations throughout implementation.
- Confirms a smooth transition to Key Accounts and Operations post-launch to ensure continuity of service and a positive client experience.
- Actively participates in internal meetings related to sales performance, process optimization, and strategic initiatives.
- Contributes to internal enablement by sharing insights, best practices, and feedback across teams.
Benefits
- Medical/Dental/Vision
- 401(k) Plan
- Life and STD
- Company paid Life
- Short term disability plan (voluntary employee-paid LTD is offered)
- 401k plan with employer match
- Employee Stock Purchase Plan
- Paid Holidays, Vacation and Sick time
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
