Sales Operations Support Analyst

U.S. Bank•Minneapolis, MN

1d•$75,905 - $89,300•Hybrid

About The Position

U.S. Bank is seeking a Sales Operations Support Analyst to provide comprehensive support to business lines within the Business Banking Segment. The position is part of the Business Segment Enablement and Productivity Teams and focuses primarily on research and analysis related to the Sales Validation Process for production and incentive calculations, as well as supporting the implementation of new or revised banking products and services. The analyst supports Business Segment bankers by researching and resolving inquiries across Sales Enablement functions and platforms, including Salesforce, nCino, and digital tools such as Virtual Document Signing, Seismic, Document Exchange, and Appointment Scheduling. The position also supports Deposit Operations functions involving interest rate exception requests and customer bonus research. The role has a hybrid/flexible schedule, with an in-office expectation of three or more days per week and flexibility to work outside the office location on the other days.

Requirements

Bachelor’s degree or equivalent work experience.
Typically three to five years of related experience.
Excellent analytical and problem-solving skills.
Ability to work independently and exercise discernment in making judgment calls, while interacting with partners to resolve outstanding sales operations issues.
Strong written and verbal communication skills.
Ability to identify and resolve exceptions.
Comfort with technology changes and enthusiasm for championing new ways of working for bankers.

Nice To Haves

Proficiency in Salesforce and/or nCino CRM.
Experience with Hogan and Fusion.
Prior banking product or sales support experience.
Working knowledge of Power BI or other data visualization tools to present sales and operational data clearly and actionably.
Strong understanding of sales, operations, and support functions.
Working knowledge of performance reporting.
Experience in data analysis, including proficiency in Excel (e.g., VLOOKUP).
Help desk support experience and ability to translate technical or complex operational functions for bankers in an accessible and actionable way.

Responsibilities

Provide support to assigned business lines or functional areas within the Business Banking Segment.
Conduct research and analysis to assist bankers throughout the sales life cycle.
Communicate technical or complex operational functions to bankers in an accessible and actionable manner.
Address escalations and collaborate with partners to resolve issues and process defects identified through inquiries.
Facilitate communications across the segment.
Manage queue processing.
Research and resolve inquiries related to Sales Enablement support functions and platforms, including Salesforce, nCino, and digital tools.
Support Deposit Operations functions related to interest rate exception requests and customer bonus research.
Support implementation of new or revised banking products or services.
Conduct research and analysis related to the Sales Validation Process for production and incentive calculations.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension, subject to eligibility requirements.