Sales Operations Specialist

Elucent Medical•Eden Prairie, MN

12d•Onsite

About The Position

The Sales Operations Specialist supports the day-to-day operations of the sales organization at Elucent Medical, a medical device company developing surgical navigation technologies. The role supports the full customer lifecycle, from account setup through renewals, and helps ensure sales data and processes remain accurate, organized, and efficient. The ideal candidate is analytical and detail-oriented, builds strong internal and external relationships, and contributes to sales productivity and operational efficiency. The position works with customer support, area directors, surgical account manager teams, and the Senior Sales Operations & Salesforce Administrator. It supports customer experience processes, capital quote approvals, pricing and approval guidance, and serves as a subject matter expert on sales cycle systems and processes. The role also requires developing a strong understanding of the company's devices and products. There are no supervisory responsibilities. The position is full-time, Monday through Friday, 40 hours per week, and operates in a professional office setting. The listed pay is $65,000. The role requires minimal travel, if any, and occasionally lifting up to 15 pounds.

Requirements

Experience creating and managing Salesforce reports and dashboards.
Strong attention to detail.
Strong communication skills and ability to work effectively with others.
Self-starter with experience developing and improving sales and customer processes.
Experience with sales forecasting and projects.
Ability to manage contracts and quotes, including document creation, service expirations, and renewals.
Legally authorized to work in the United States for any employer; visa sponsorship is not provided.

Nice To Haves

Salesforce Administrator experience.
Bachelor’s degree (BA).
Three or more years of sales operations experience.
ERP system experience.
Contract management experience.

Responsibilities

Set up and maintain new customer accounts in CRM and ERP systems, ensuring records are complete and consistent.
Prepare service warranty renewal quotes and track upcoming expirations to support timely renewals.
Prepare and manage account documentation.
Maintain accurate and current sales data in Salesforce through regular review, updates, and cleanup.
Help create standard reports and provide data to the sales team and leadership.
Handle complex situations using advanced problem-solving skills.
Work with customer support, area directors, and surgical account manager teams to maintain and improve the customer experience process.
Work with the Senior Sales Operations & Salesforce Administrator on capital quote approvals and provide guidance on pricing and approval requirements.
Serve as a subject matter expert for the sales organization on sales cycle systems and processes.
Unify field and internal resources and personnel to maximize opportunity and excellence.
Develop a strong understanding of the devices and products manufactured by the company.