Sales Operations Specialist

L3Harris•Palm Bay, FL

3d•Onsite

About The Position

The Sales Operations Specialist partners with Business Development Operations leadership to identify analytics, reporting improvements, and CRM enhancements that support strategic objectives. The role supports development and implementation of interactive dashboards that provide actionable insight into business performance, serves as a functional specialist for Dynamics CRM, and assists with implementing artificial intelligence processes in the Business Development workflow. The specialist also recommends improvements to systems and processes. The position is based on-site in Palm Bay, Florida, and follows a 9/80 schedule, with every other Friday off.

Requirements

Bachelor’s degree and a minimum of 4 years of prior relevant experience; or a graduate degree and a minimum of 2 years of prior related experience; or, in lieu of a degree, a minimum of 8 years of prior related experience.

Nice To Haves

Practical knowledge of project management.
Dynamics CRM proficiency.
Power BI development.
Knowledge of AI and automation tools.
Data analytics and visualization skills.
Business development process knowledge.
A process improvement mindset.
Cross-functional collaboration skills.
Technical problem-solving skills.
Project coordination skills.
User support and training skills.

Responsibilities

Support the Business Development team by maintaining, analyzing, and improving business development processes, tools, and reporting mechanisms.
Serve as a functional specialist for Dynamics CRM, including data quality oversight, pipeline management support, field-level configuration assistance, and user support.
Develop, maintain, and enhance Power BI dashboards and reports covering pipeline activity, customer trends, and business performance.
Partner with Business Development leadership to identify analytics, reporting improvements, and CRM enhancements that support strategic objectives.
Manage small- to medium-sized operational projects with general supervision, including scoping requirements, coordinating stakeholders, and tracking progress.
Work cross-functionally with Sales, Marketing, Capture, Finance, and IT teams to ensure accurate and timely data flow across CRM and reporting systems.
Analyze CRM data and business development metrics to identify trends, inconsistencies, and opportunities for improvement.
Recommend and implement improvements to business development processes, documentation, workflows, and system configurations.
Provide training, guidance, and issue resolution for Business Development end users of CRM and reporting tools.
Support compliance with internal data governance standards, including data cleanliness, standardized reporting, and proper record management.
Assist with implementing artificial intelligence processes in the Business Development workflow.