Sales Operations Specialist

Paragon 28, Inc. • Colorado, CO

6d • Onsite

About The Position

Paragon 28 (Zimmer Biomet) is hiring a Sales Operations Specialist in Englewood, Colorado. Reporting to the Director of Sales Operations, this role manages timely processing of sales orders and adjustments, including inventory transfers and allocations that support daily billing activities. The specialist works with sales agents, end customers, and internal stakeholders to support timely revenue recognition and accurate accounting of saleable inventory.

Requirements

• High school diploma or equivalent.
• At least 3 years of relevant professional experience in business, operations, supply chain, customer service, and/or hospital-related work.
• Ability to address end-customer and sales-agent requests proactively and consultatively.
• Self-motivated, able to work with minimal supervision, including while traveling remotely to key customers.
• High aptitude for problem solving and troubleshooting.
• Professionalism, particularly in cross-functional work.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft systems, specifically Excel and PowerPoint.

Nice To Haves

• Bachelor's degree preferred.
• Experience with ERP systems; SAP preferred.

Responsibilities

• Manage the sales order lifecycle for all order activity, including US/OUS and Core/PSI.
• Review the order-to-cash pipeline daily to confirm kit-level inventory is transacted and saleable component-level inventory is allocated before purchase order application.
• Resolve billing and delivery block issues related to pricing and batch discrepancies.
• Continuously reconcile surgical case-to-case billing activity.
• Process sales order adjustments resulting from internal and external sales order or invoice disputes.
• Provide periodic reporting on area activity.
• Support critical period-end sales and field inventory activities.
• Guide internal teams in resolving inventory variances.
• Participate in User Acceptance Testing for system enhancements, as requested.
• Perform other duties as assigned.

Benefits

• Development opportunities
• Employee resource groups (ERGs)
• Flexible working environment
• Location-specific competitive total rewards
• Wellness incentives
• Culture of recognition and performance awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED