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About the position
As a Sales Operations Specialist at Relay, you will be responsible for optimizing sales processes, analyzing data, and implementing strategies to enhance overall sales performance. You will collaborate with cross-functional teams to streamline sales operations and improve efficiency. Your role will involve analyzing and interpreting sales data to provide actionable insights, developing and maintaining sales dashboards and reports, and administering the CRM system. Additionally, you will work closely with sales leadership to develop accurate sales forecasts and pipeline projections, and identify areas for improvement. This is an exciting opportunity to contribute to Relay's growth in a revenue enabling role.
- Analyze and improve end-to-end sales processes, including lead management, opportunity tracking, and sales forecasting.
- Identify bottlenecks and inefficiencies, and propose solutions to enhance sales productivity and effectiveness.
- Collaborate with sales management to refine sales methodologies, tools, and training programs.
- Gather, analyze, and interpret sales data to provide actionable insights and recommendations for sales strategy and performance improvements.
- Develop and maintain sales dashboards and reports to track key performance indicators (KPIs) and provide visibility to sales leadership.
- Conduct regular data audits to ensure data accuracy and integrity within the CRM system.
- Administer and configure the CRM system (e.g.,Zoho) to support sales processes, workflows, and reporting requirements.
- Collaborate with IT and sales enablement teams to evaluate, implement, and optimize sales tools and technologies.
- Provide user training and support to sales teams on CRM usage and best practices.
- Collaborate with sales leadership to develop accurate sales forecasts and pipeline projections.
- Monitor and analyze pipeline health, conversion rates, and sales cycle length to identify trends and areas for improvement.
- Assist in creating and implementing strategies to maximize pipeline conversion and revenue growth.
- Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
- 2+ years of proven experience in sales operations, business analytics, or a similar role.
- 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
- Generous Paid Time Off
- 401(K) Savings Plan + Company Match
- Baby Cash Reward + Paid Parental Leave
- Annual credit towards items that promote productivity and/or wellness. This includes smartphones, fitness trackers, gym/fitness memberships, workout equipment and more.
- Free Snacks and Fun Times
- Latest tech, standing desks, and all the accessories and software you need to succeed in your role