Sales Operations-Small Business Support Specialist
About The Position
The Small Business (SMB) Support Specialist will work with Sales Operations to ensure timely and accurate field communications. As an SMB Support Specialist, your role involves overseeing and managing the completion of all SMB specific tasks for Russell Cellular and its Agent Partners. This includes holding an expert level understanding of the Business plans, promotions and platforms. You must maintain detailed records of all communications and notes made during each connection. You will focus on inspiring, supporting, and demonstrating the company's core values to provide a positive example and foster a cohesive team environment. Additionally, you will collaborate with Sales Operations and the Virtual Training team to ensure the training context and field communication is accurate and relevant and that he team members receive the best possible information.
Requirements
- Active listener, creative, punctual
- Willing, open, and honest always
- Sense of humor, positive, collaborative, outgoing, and flexible
- Self-starter with strong decision-making and problem-solving skills
- Ability to work independently while still working on team goals.
- Ability to provide suggestions and perspective
- Correct grammar, punctuation, and attention to detail are a must
- Comfortable with public speaking/teaching
- Time Management
- Coachable and adaptable
- Knowledge in of Virtual Meeting platforms
- Ability to design, develop and deliver new hire training curriculum and other courses
Nice To Haves
- Knowledge of Office 365 products, such as Word, Excel, and PowerPoint
- Wireless Sales Experience
Responsibilities
- Overseeing and managing the completion of all SMB specific tasks for Russell Cellular and its Agent Partners.
- Holding an expert level understanding of the Business plans, promotions and platforms.
- Maintaining detailed records of all communications and notes made during each connection.
- Inspiring, supporting, and demonstrating the company's core values to provide a positive example and foster a cohesive team environment.
- Collaborating with Sales Operations and the Virtual Training team to ensure the training context and field communication is accurate and relevant.
- Ensuring team members receive the best possible information.
Benefits
- Health, dental, vision, and life insurance
- Paid sick days
- Company holidays
- Employer matched 401K after 1 year
- Employee Assistance Programs
- Verizon Sales discounts and incentives
- Opportunity for growth and advancement through training
- Flexible scheduling
- Community involvement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
