Small Business Specialist, Charlestown

Singtel Group • Charlestown, MA

3d • Onsite

About The Position

Optus is seeking an energetic, commercially minded Small Business Specialist to join their Charlestown team. This role is ideal for someone who enjoys supporting local businesses, solving complex challenges, and thrives in a collaborative team environment. The position offers opportunities for personal and career growth within retail or business-focused areas. Optus emphasizes collaboration, mutual support, integrity, and team celebration, aiming to foster growth, tackle challenges, and build genuine connections.

Requirements

• Business Savvy Outlook: Understanding the needs of small business customers and enjoying helping them find solutions.
• Consultative Service Skills: Asking the right questions, listening deeply and providing thoughtful, tailored recommendations that support business outcomes.
• Product Expertise: Keenness to grow into a subject matter expert across mobile, broadband, fixed services and small business care.
• Mentoring & Collaboration: Sharing knowledge openly, supporting teammates, and helping build store capability so everyone can confidently identify business opportunities.
• Calm & Professional: Managing complex and unique business enquiries with empathy, good judgement and a steady, solutions-focused approach.

Responsibilities

• Act as the Small Business subject matter expert instore, identifying business customers early and matching them with solutions that support their business growth.
• Build and maintain strong capability across products and processes, including mobile, broadband, fixed services, credit and activation, plus share this knowledge with your wider team.
• Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges.
• Mentor and support your team to spot opportunities, offer the right solutions and elevate the overall business customer experience across the store.
• Stay up to date with small business updates, tactical offers and market trends, sharing insights through daily huddles, coaching moments and store updates.
• Own business enquiries using calm professionalism and strong problem-solving skills, while supporting operational excellence by managing compliance and merchandising requirements.

Benefits

• Competitive remuneration
• $80 monthly credit
• 25% off Optus products
• Exclusive discounts with retail partners
• Supportive leave options
• Additional Connected Day
• Inclusive, carer neutral paid parental leave of up to 14 weeks
• Access to Optus U with industry recognised micro credentials
• Clear opportunities to step up, take on more responsibility and accelerate career growth
• Join employee led networks (Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself)
• Free 24/7 wellbeing and counselling support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed