Sales Operations & Retail Support Coordinator (NetSuite)

BruntWork

5d•Remote

About The Position

The Sales Operations & Retail Support Coordinator (NetSuite) will serve as an operational partner to the U.S. sales team and Chief Revenue Officer, supporting retail accounts from item setup and purchase order coordination to cross-functional project tracking and records maintenance. The coordinator will align teams across the U.S., Australia, and Asia on retailer requirements, deliverables, and deadlines, and act as the primary contact for assigned accounts. Candidates should have experience supporting U.S. retail accounts, communicate confidently about operational matters, and identify risks proactively. NetSuite experience is helpful but not required; training will be provided. This is an independent contractor role with a permanent work-from-home arrangement. The schedule is Monday to Friday, 9:00 a.m. to 3:00 p.m. Pacific Time, for 30 hours per week. Sample and shipping duties may involve local handling, with Minneapolis–St. Paul candidates preferred if required, or coordination with a U.S. partner for offshore hires.

Requirements

Experience supporting U.S. retail accounts or working with U.S. retailer requirements.
Experience with retailer item setup, product submission requirements, portals, or item grids.
Experience reviewing and processing retailer purchase orders.
Strong written and verbal communication skills and sound judgment in professional routine customer communication.
Strong project coordination skills, including managing timelines, follow-ups, dependencies, and multiple deadlines.
Proficiency in Microsoft Excel and comfort working with structured product and customer data.
Familiarity with Airtable or similar workflow and project-tracking tools.
Strong attention to detail and ability to identify missing or inconsistent information.
Ability to work independently in a remote environment and collaborate across time zones.

Nice To Haves

NetSuite experience; training will be provided.
PowerPoint experience.
Minneapolis–St. Paul location if local sample and shipping handling is required.

Responsibilities

Own end-to-end retailer item setups, portal submissions, and compliance requirements such as WERCS.
Build project timelines and coordinate with Sales, Operations, Legal, Finance, and global teams to keep projects on track using the named tools, including Airtable.
Maintain an organized library of retailer templates and complete assortment and promotional grids with UPCs, specifications, and pricing.
Keep product and customer data synchronized across retailer portals and internal ERP records.
Review customer purchase orders for accuracy against approved items, pricing, and ship windows; resolve routine discrepancies and track order status.
Communicate directly with retailer inventory teams and assistant buyers about routine operational matters, display execution, and ship-window updates, escalating commercial decisions to Sales.
Manage sample and mockup needs, track inventory, provide stock updates twice monthly, and coordinate FedEx shipments.
Track trade spend, shopper marketing commitments, and approved program budgets for routine sales reporting.
Maintain product, customer, and order data in NetSuite and manage Excel tracking files using lookups and pivot tables.