Sales Operations Representative- On-site Friday - Monday 7 am to 5 pm - Chicago, IL

BlueGrace Logistics•Chicago, IL

2d•Onsite

About The Position

The Enterprise Sales Operations Representative supports BlueGrace Group's Enterprise Operations team by handling high-volume, task-based execution of shipment operations for large enterprise customer accounts. The role ensures shipments are entered accurately, appointments are scheduled and confirmed, freight is tracked proactively, and transaction-level issues are resolved promptly and correctly. It also serves as a frontline contact for customer service inquiries and works closely with account managers and internal teams. Strong attention to detail, multitasking, communication, and a service-first mindset are important. The position is described as an entry point for individuals seeking a career in logistics and freight operations. The role is on-site in Chicago, Illinois, Friday through Monday, 7 a.m. to 5 p.m.

Requirements

Strong attention to detail and the ability to manage a high volume of simultaneous tasks.
Strong data-entry skills and accuracy in a high-volume environment.
Excellent verbal and written communication skills and the ability to interact professionally with customers, carriers, and internal teammates.
Highly organized, able to manage multiple open tasks without sacrificing quality or accuracy.
Comfort working in a fast-paced, deadline-driven environment with shifting priorities.
Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
Team-oriented, dependable, and committed to delivering a strong customer experience.
High school diploma or GED required.

Nice To Haves

1–2 years of experience in logistics, freight operations, customer service, or a related field; entry-level candidates with strong attention to detail and work ethic will be considered.
Familiarity with transportation management systems (TMS), carrier portals, or logistics software.
Associate's or Bachelor's degree in Business, Supply Chain, or a related field.

Responsibilities

Serve as a primary contact for enterprise customer inquiries about active shipments, status updates, exceptions, and documentation requests.
Respond to inbound customer communications by phone, email, and portal within established service level agreements.
Proactively inform customers about shipment delays, exceptions, or carrier issues, including accurate ETAs and resolution timelines.
Build and enter shipment orders in the TMS using customer data, EDI feeds, or portal submissions.
Verify shipment details and flag discrepancies before tendering or dispatch.
Process high volumes of shipment entries accurately and meet productivity benchmarks.
Schedule and confirm pickup and delivery appointments with carriers, shippers, and consignees.
Manage appointment windows in customer portals, carrier systems, and the internal TMS, updating records in real time.
Reschedule appointments as needed and coordinate carrier adherence, escalating missed or at-risk appointments.
Monitor active shipments from pickup through delivery using the TMS, carrier portals, and tracking tools.
Identify and timely escalate shipment exceptions, including late pickups, missed appointments, in-transit delays, and delivery failures.
Update shipment milestones and status notes in the TMS to maintain visibility for customers and account managers.
Generate and distribute tracking reports and exception summaries as required.
Retrieve and distribute shipment documents, including BOLs, PODs, carrier invoices, and rate confirmations.
Request outstanding carrier documents and maintain accurate shipment document records.
Process shipment-level corrections and updates, including address, weight, dimension, accessorial, and reference number changes.
Identify and resolve billing discrepancies, duplicate charges, and data entry errors with billing and operations teams.
Process routine carrier rate adjustments and accessorial approvals within defined authorization thresholds.
Document transaction adjustments and supporting details in the TMS for audit and reporting purposes.