Sales Operations Representative- On-site Friday - Monday 7 am to 5 pm - Chicago, IL

BlueGrace Logistics•Chicago, IL

19h•Onsite

About The Position

The Enterprise Sales Operations Representative supports BlueGrace Group’s Enterprise Operations team by executing daily shipment operations for large enterprise customer accounts. This high-volume, task-based role ensures shipment orders are built accurately, appointments are scheduled and confirmed, freight is tracked proactively, and transaction-level issues are resolved promptly and correctly. The representative is a frontline contact for customer service inquiries and works closely with account managers and internal teams. Success requires attention to detail, the ability to manage many tasks simultaneously, strong communication skills, and a service-first mindset. The position is described as an entry point for individuals seeking to build a career in logistics and freight operations. The schedule is on-site in Chicago, Illinois, Friday through Monday, 7 a.m. to 5 p.m.

Requirements

1–2 years of experience in logistics, freight operations, customer service, or a related field is preferred; entry-level candidates with strong attention to detail and work ethic will be considered.
Strong data-entry skills and a high degree of accuracy in a high-volume environment.
Excellent verbal and written communication skills, with the ability to interact professionally with customers, carriers, and internal teammates.
Strong organization and the ability to manage multiple open tasks without sacrificing quality or accuracy.
Comfort working in a fast-paced, deadline-driven environment with shifting priorities.
Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
Team-oriented and dependable, with a commitment to delivering a best-in-class customer experience.
High school diploma or GED required.
On-site work in Chicago, Illinois, Friday through Monday, 7 a.m. to 5 p.m.

Nice To Haves

Familiarity with transportation management systems (TMS), carrier portals, or logistics software.
An Associate’s or Bachelor’s degree in Business, Supply Chain, or a related field.

Responsibilities

Serve as a primary contact for enterprise customer inquiries about active shipments, including status updates, exceptions, and documentation requests.
Respond to inbound customer communications by phone, email, and portal within established service level agreements.
Proactively communicate shipment delays, exceptions, and carrier issues to customers, including accurate ETAs and resolution timelines.
Build and enter shipment orders in the TMS using customer data, EDI feeds, or portal submissions.
Verify shipment details, including origin, destination, commodity, weight, dimensions, accessorial charges, and special instructions, before tendering.
Ensure load information meets customer and carrier requirements before dispatch and flag discrepancies for resolution.
Process high volumes of daily shipment entries accurately and efficiently while meeting productivity benchmarks.
Schedule and confirm pickup and delivery appointments with carriers, shippers, and consignees in accordance with customer requirements.
Manage appointment windows in customer portals, carrier systems, and the internal TMS, updating records in real time.
Reschedule appointments when delays, capacity changes, or customer requests require adjustments.
Coordinate with carriers to support appointment adherence and escalate missed or at-risk appointments to the account management team.
Monitor shipments from pickup through delivery using TMS, carrier portals, and tracking tools.
Identify and promptly escalate exceptions such as late pickups, missed appointments, in-transit delays, and delivery failures.
Update shipment milestones and status notes in the TMS to maintain accurate, real-time visibility for account managers and customers.
Generate and distribute tracking reports and exception summaries as required.
Retrieve and distribute shipment documents, including Bills of Lading, proof of delivery, carrier invoices, and rate confirmations.
Request outstanding documents from carriers and ensure timely receipt to support billing, claims, and customer audits.
Maintain accurate document records in the TMS and applicable customer or internal document-management systems.
Process shipment-level corrections and updates, including address, weight, dimension, accessorial, and reference-number changes.
Identify and resolve billing discrepancies, duplicate charges, and data-entry errors in coordination with billing and operations teams.
Execute routine carrier rate adjustments and accessorial approvals within defined authorization thresholds.
Document transaction adjustments with appropriate notes and supporting detail in the TMS for audit and reporting purposes.
Maintain professional, service-focused communication consistent with BlueGrace’s standards of excellence.