Sales Operations & Procurement Specialist

KDDI America • Torrance, CA

10d

About The Position

The Sales Operations & Procurement Specialist is responsible for sales support and procurement operations for internal teams and customers. The role supports the manager in promoting team best practices and achieving economies of scale in the procurement of goods and services. It ensures that goods and services provide appropriate value and quality and are delivered on time. Core functions include managing the end-to-end sales order process—from quotations and purchase orders through delivery and invoicing—in Navision; handling contract modifications, renewals, and terminations; managing annual customer warranty renewals; and providing administrative support to the sales team. The position also supports vendor purchasing, warehouse operations, operational reporting, and process improvement initiatives.

Requirements

• Japanese and English language skills.

Responsibilities

• Create price quotations for renewals of existing licenses and maintenance contracts, and for straightforward System Integration (SI) projects.
• Create SI invoices through the Navision system.
• Coordinate with the billing team to verify invoice accuracy and follow up on accounts receivable.
• Respond to customer inquiries on behalf of the sales team.
• Obtain vendor quotes, lead times, and specifications as requested by Sales or Engineering.
• Prepare and process purchase orders by verifying specifications and pricing, coordinating with purchase planners, and obtaining approval from the requisitioning department.
• Place orders with distributors and suppliers, and monitor, track, and expedite deliveries.
• Verify received goods against purchase orders and resolve shipment discrepancies with distributors and suppliers.
• Reconcile and forward receiving documentation and invoices for payment approval.
• Manage vendor quotes, purchase orders, and delivery coordination.
• Provide data, analysis, and reports to support sales team operations.
• Negotiate pricing, volume discounts, and contract terms with software and hardware vendors, and maximize partner incentive programs such as rebates, co-op funds, and deal registration benefits to achieve year-over-year cost reductions.
• Maintain accurate, current records in Navision, including sales data and Excel files.
• Visualize the project base profit and loss (P&L).
• Troubleshoot Navision errors in coordination with OAIT and Accounting teams.
• Collect, analyze, and summarize purchasing and operational data to support planning and identify trends.
• Manage warehouse tasks, including shipping, receiving, and inventory management.
• Participate in KAIZEN initiatives to improve workflows and cross-departmental collaboration.
• Prepare documentation, including data analysis reports and operational manuals.
• Perform other tasks and duties assigned by the supervisor.
• Manage contract modifications, renewals, and terminations, and annual warranty renewals for each customer.

Benefits

• Medical, dental, and vision coverage
• Basic life insurance and AD&D
• Short-term and long-term disability insurance
• Flexible Spending Account (FSA)
• 401(k) with company match
• Paid time off, including vacation, sick leave, and floating holidays, plus 13 paid holidays
• Tuition reimbursement program
• Employee Assistance Program (EAP)
• Wellbeing Solutions Program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed