Sales Operations Manager

AP MAX INC • Houston, TX

3h • $0 - $120,000 • Remote

About The Position

Southend Pharmacy, a brand of Allia Health Group (AHG), is a modern, state-licensed 503A compounding pharmacy focused on metabolic, hormonal, and longevity care. They provide clinically driven formulations for clinics and telehealth practices, emphasizing sterile and non-sterile compounding, rigorous compliance, next-day delivery, and seamless support. Southend aims to enable providers to deliver precise, personalized medications when commercial options are insufficient. The company combines clinical precision, operational excellence, and a human-centered approach to support better patient outcomes in wellness, weight management, and hormone therapy. They work alongside brands like Brello Health and HelloWellness. Southend Pharmacy is a mission-driven team within a rapidly scaling organization that is transforming healthcare access. The work directly enables providers to deliver personalized care while upholding high standards of safety, compliance, and partnership.

Requirements

• Bachelor's degree in Business, Operations, Project Management, Sales Operations, or a related field preferred.
• 5+ years of experience in project management, business operations, strategy, client success operations, account management operations, or a related discipline.
• Operations-heavy background preferred over a sales-heavy background — this role is about execution and coordination, not selling.
• Proven experience managing or coordinating projects that span multiple departments.
• Experience reporting to, presenting to, or working directly with C-suite/executive stakeholders.
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Exceptional communication and stakeholder management abilities.
• Experience with CRM platforms is required; experience with Creatio is a plus but not required (Southend is transitioning to Creatio as its CRM).
• Experience with project management tools such as ClickUp preferred.
• Healthcare, pharmacy, or compounding pharmacy industry experience is a plus, but not required.
• Strong analytical and problem-solving capabilities.
• Ability to work independently and drive initiatives with minimal oversight.
• Currently based in the United States (Texas strongly preferred).
• Demonstrated experience managing or coordinating a project that involved multiple departments.
• Demonstrated experience reporting directly to or presenting directly to C-suite executives.
• CRM platform experience (any platform; Creatio experience is a plus).

Nice To Haves

• Experience with Creatio is a plus but not required.
• Experience with project management tools such as ClickUp preferred.
• Healthcare, pharmacy, or compounding pharmacy industry experience is a plus, but not required.
• Occasional in-person presence for on-site meetings is a plus, not required.

Responsibilities

• Translate strategic objectives and ideas from the Chief Sales Strategist (and VP of Account Management, as needed) into detailed project plans, timelines, deliverables, and implementation roadmaps.
• Lead the execution of provider retention, reactivation, account growth, and engagement initiatives (e.g., revenue-tier win-back campaigns).
• Manage multiple high-priority projects simultaneously while ensuring deadlines and objectives are met.
• Bring creative input to initiatives — proposing refinements, data-driven ideas, and improvements rather than only executing as directed.
• Partner with the Chief Sales Strategist to operationalize new programs, campaigns, and business initiatives.
• Serve as the primary liaison between Account Management and internal departments including Marketing, Compliance, Product, Operations, Service, Technology, Data Entry, Billing, and Executive Leadership.
• Coordinate project dependencies and ensure all stakeholders remain aligned on priorities, timelines, and deliverables.
• Proactively identify roadblocks and facilitate resolution to maintain project momentum.
• Support the development and rollout of Account Management programs, workflows, playbooks, and process improvements.
• Ensure Account Managers and Senior Account Managers have the resources, documentation, and operational support required for successful execution.
• Coordinate implementation activities related to provider retention, pricing initiatives, promotional campaigns, product launches, and engagement programs.
• Maintain visibility into all active Account Management initiatives and provide regular status updates to leadership.
• Track project milestones, deliverables, risks, dependencies, and outcomes.
• Establish project governance standards and accountability measures to improve execution consistency.
• Prepare executive-level reports, dashboards, project summaries, and performance updates.
• Present completed and in-progress initiatives directly to C-suite/executive stakeholders as part of the regular project cadence.
• Monitor initiative performance and provide recommendations for optimization and continuous improvement.
• Support leadership meetings by preparing project updates, action plans, and follow-up documentation.
• Create and maintain SOPs, process maps, workflow documentation, implementation guides, and operational playbooks.
• Identify inefficiencies and opportunities to improve scalability within the Account Management organization.
• Partner with leadership to develop systems and processes that improve team productivity and initiative success rates.

Benefits

• Standard company equipment provided (Dell laptop)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level