Sales & Operations Manager

Fine Hospitality Group LLC•Fresno, CA

1d•$22 - $24•Onsite

About The Position

The Sales & Operations Manager will oversee the daily operations of the Front Desk, Housekeeping, Laundry, and Maintenance departments to ensure efficient hotel operations. This role will also lead the property's sales efforts by developing new business opportunities and growing existing accounts. The manager will execute the hotel's Sales and Marketing Plan to maximize occupancy and revenue, ensure compliance with company, brand, and operational standards, and maintain a strong presence throughout the hotel to monitor guest service, cleanliness, and operational excellence. Additionally, the role involves driving revenue growth while effectively controlling labor and departmental operating expenses, and serving as Manager on Duty (MOD) as assigned. The position promotes collaboration across departments to support overall hotel performance and profitability.

Requirements

College degree or higher-level education preferred
Minimum 3 years of combined hotel operations and sales experience required
Minimum 1 year in a supervisory or management-level role
Experience overseeing Front Desk, Housekeeping, Laundry, and Maintenance operations
Proven sales experience with account management, prospecting, and revenue generation
Valid driver's license and ability to travel locally for client visits and sales calls
Strong leadership, organizational, and communication skills
Ability to work 50+ hours per week, including weekends and holidays as business demands
Strong financial acumen with understanding of hotel revenue, labor management, and operating expenses
Proficient in hotel Property Management Systems (PMS), Microsoft Office, and sales management software

Nice To Haves

Strong sense of accountability and ownership
Professional appearance and positive attitude
Excellent communication and interpersonal skills
Effective listener with strong problem-solving abilities
Strong organizational and time management skills
Ability to multitask in a fast-paced environment
Strong computer proficiency
Team-oriented leadership style
High level of integrity and professionalism
Ability to provide balanced coaching through recognition and constructive feedback

Responsibilities

Oversee the daily operations of Front Desk, Housekeeping, Laundry, and Maintenance departments to ensure efficient hotel operations.
Lead the property's sales efforts by developing new business opportunities and growing existing accounts.
Execute the hotel's Sales and Marketing Plan to maximize occupancy and revenue.
Ensure compliance with company, brand, and operational standards throughout the property.
Maintain a strong presence throughout the hotel to monitor guest service, cleanliness, and operational excellence.
Drive revenue growth while effectively controlling labor and departmental operating expenses.
Serve as Manager on Duty (MOD) as assigned by the General Manager.
Promote collaboration across departments while supporting overall hotel performance and profitability.
Prepare and execute the annual Sales and Marketing Plan.
Generate new business through direct sales calls, prospecting, networking, and community involvement.
Maintain relationships with existing accounts to maximize repeat business.
Utilize revenue management strategies to maximize occupancy and ADR.
Monitor market conditions and competitor activity to identify new revenue opportunities.
Achieve and exceed revenue goals, including LNR Actualized Room Nights, Group Actualized Room Nights, KNR Actualized Room Nights, RevPAR Index (YOY), Meeting Space Revenue, and cross-selling opportunities among Fine Hospitality Group properties.
Monitor and control Front Desk, Housekeeping, Laundry, and Maintenance operating expenses.
Manage labor scheduling to meet productivity standards while maintaining guest service levels.
Monitor Cost Per Occupied Room (CPOR) and implement cost-saving initiatives.
Assist the General Manager in achieving budgeted profitability goals.
Oversee scheduling for Front Desk, Housekeeping, Laundry, and Maintenance departments.
Ensure staffing levels meet operational demands while maintaining labor standards.
Maintain cleanliness, maintenance, and appearance standards throughout the hotel, including guest rooms, public areas, grounds, and back-of-house.
Ensure departments consistently operate in accordance with company SOPs and brand standards.
Ensure the hotel consistently meets or exceeds Fine Hospitality Group and brand quality standards.
Monitor guest satisfaction scores and implement service improvements as needed.
Support employee training and coaching to improve service delivery and operational consistency.
Maintain high standards for guest experience and operational excellence.
Develop and maintain relationships with local businesses, Chambers of Commerce, Convention and Visitors Bureaus, schools, and community organizations.
Represent the hotel at networking events, trade shows, and community functions.
Increase hotel visibility within the local market to generate new business opportunities.
Motivate, coach, and develop team members across assigned departments.
Establish clear expectations and hold employees accountable for performance.
Foster a positive, collaborative, and guest-focused work environment.
Demonstrate professionalism, integrity, and adherence to Fine Hospitality Group policies and Standard Operating Procedures.
Promote teamwork and open communication throughout the hotel.
Assist the General Manager with budgeting, forecasting, and financial planning.
Monitor labor costs, departmental expenses, and operational efficiencies.
Analyze sales performance and recommend revenue improvement strategies.
Support financial accountability across all assigned departments.
Submit a daily end-of-day activity and accomplishment report to the General Manager, copying the Director of Operations.
Maintain proficiency in the hotel's Property Management System (PMS) and all sales software.
Prepare and post work schedules for Front Desk, Housekeeping, Laundry, and Maintenance departments.
Develop monthly sales forecasts and communicate business pipeline updates to the General Manager and Corporate Office.
Conduct monthly safety meetings and ensure compliance with safety procedures.
Complete timely performance evaluations and employee coaching.
Maintain appropriate inventory levels for Front Desk, Housekeeping, Laundry, and Maintenance supplies.
Conduct supply inventories at the close of each accounting period.
Maintain organized sales files, account records, contracts, and RFP tracking.
Ensure timely follow-up on all sales leads, inquiries, and group opportunities.
Build and maintain relationships with vendors and service providers.
Attend community meetings, networking events, and trade shows to promote the hotel.
Respond promptly and professionally to guest concerns and operational issues.
Develop advertising and promotional initiatives within approved budgets.
Complete weekly Sales Productivity Reports.
Assist with STAR Report analysis and revenue strategy development.
Develop relationships with third-party booking partners and maximize cross-selling opportunities across Fine Hospitality Group hotels.
Monitor hotel website content and third-party distribution channels to maximize online exposure and room night production.
Be available to work flexible schedules, including weekends, holidays, and emergency coverage as business needs require.