Sales Operations Manager

GSMS•Camarillo, CA

About The Position

The Sales Operations Manager serves the commercial organization, driving portfolio management, sales planning, and demand planning across both Direct and Indirect product lines. This role is a critical link between Business Development, Supply Chain, Marketing, and the Sales team, translating market intelligence, opportunity, and sales execution data into reliable, well-managed sales and demand plans that keep the portfolio positioned for execution and sustained growth.

Requirements

BA or BS degree (MBA or advanced degree preferred)
Minimum of 5 years of relevant experience leading a commercial/ sales operations function within a pharmaceutical or biotechnology company or related industry with demonstrated mastery of analytical responsibilities
Strong and deep understanding of industry data and effective utilization of data
Advanced Excel skills
Ability to work in a fluid environment with conflicting priorities, manage multiple projects simultaneously and meet tight deadlines
High level of personable accountability, responsibility and integrity with the ability to set and hold themselves and others to high standards
Experience managing direct reports
Strong written and oral communication skills

Nice To Haves

Experience with data visualization tools such as Microsoft Power BI
Experience in Sales Effectiveness including Sales Incentives
Tangible experience in forecasting and Machine Learning models

Responsibilities

Responsible for executing the demand planning methodology, forecast accuracy standards, model management, and KPI framework, including accuracy, bias, and sales-related metrics.
Overseeing the Sales Ops Analyst ensuring the monthly demand plan reflects a market-informed perspective that accounts for field intelligence, portfolio trends, and seasonality with a focus on improved forecast accuracy and process excellence.
Review, validate, and present the monthly demand plan outlining top drivers and key call outs.
Partner cross-functionally with Supply Chain, Business Development, Marketing, Finance, and Sales to align demand assumptions and proactively address at-risk inventory positions.
Supporting department specialists with new product launches and strategy, base portfolio management, sales plan tracking, and day-to-day commercial team support.
Translate product strategies into clear, executable sales plans.
Supporting target market share and sales plan strategies set by department specialists.
Deliver cadenced and ad hoc performance reporting and product and market analyses; providing actionable insights that support strategic decision-making and commercial accountability.
Identify and escalate pricing friction, inventory constraints, and resource gaps that impede sales execution; coordinate with cross-functional partners to resolve.