Sales Operations Manager

ASML•San Diego, CA

20h•Onsite

About The Position

This position is focused on driving operational excellence within the Cymer business line’s Global Account Management team that is enabling sales/account management to maximize service and upgrades revenue as well as new tool selections. This includes having overall ownership of process and tools of business processes within global account management. Position will be based out of San Diego within Cymer business line headquarters.

Requirements

Requires a minimum of a Bachelor’s Degree in a Business Related discipline or equivalent combination of education and experience.
A minimum of 7 years of experience in customer organization including sales, business management, account management, service, technical support, marketing or product management.
Preferably in the semiconductor capital equipment or service business.
Cross functional experience in a large organization, multi-national, fast paced industry.
Skilled in business presentations
Strong competence with the various tools, procedures used to accomplish the job. i.e. – MS Programs, SharePoint, etc.
Ability to analyze and streamline business processes.
Ability to train others and be trained on new processes, etc., with new and existing customers.
Have results driven ownership and accountability to meet business goals
Ability to develop collaborative relationships with your stakeholders
Can become a leader to drive cross-functional results as business requires
Ability to complete assignments with attention to detail and high degree of accuracy while meeting agreed timelines.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Proven ability to perform effectively in a demanding environment with changing workloads.
Identifies bottlenecks and drives improvements.
Demonstrate open, clear, concise and professional communication, both written and verbal.
Must be able to read and interpret data, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open, clear, concise and professional communication.

Nice To Haves

Preferably in the semiconductor capital equipment or service business.

Responsibilities

Have overall ownership of process and tools of business processes within global account management
Organize monthly review to capture 18 months rolling new system and upgrades demands and align with planning through demand & supply process
Own and develop forecasting tools and processes to support the business
Prepare executive monthly summaries and reports for key performance metrics related to customer accounts
Consolidate and report global account financial performance (P&L) on periodic basis
Own and optimize the deal review process and tools to support account management staff
Owns service on/off boarding process and tools as well as validating requests and getting approval
Support account management staff to meet account and business goals in revenue growth, profitability, upgrades sales, and adoption of new products
Analyze key performance metrics and make recommendations or take actions as needed to improve the business
Analyze and streamline business processes and tools used in sales / account management (tool and upgrade forecasting, account reviews, account strategies, quarterly/ semiannual customer reviews, etc.)
Collaborate with Account Management staff to develop enhanced acct management processes with measurables to drive responsibility, authority and accountability closer to the customer
Training and direct engagement with Account Directors and Managers to ensure processes are adopted and continuously enhanced