Sales Operations Manager, Tooling & Process

Fin•Chicago, IL

5d•Hybrid

About The Position

Fin is seeking an analytical, systems-minded, and highly organized Sales Operations Manager, Sales Tooling & Process to join their Revenue Operations team. The mission of this role is to empower Fin's go-to-market teams with the tools, processes, and insights needed to drive predictable growth and deliver exceptional customer experiences. The individual in this role will own the sales tooling ecosystem, operational workflows, and routing infrastructure that enable efficient prospecting, seamless deal execution, and scalable growth. As an operational partner to Sales leadership, they will manage critical sales systems, optimize processes, and drive improvements that reduce manual work and increase productivity across the organization. This role involves close collaboration with Business Systems, Enablement, Customer Success, and Revenue Operations to build the operational foundation for Fin's efficient scaling, ensuring sales infrastructure remains reliable, adaptable, and aligned with evolving business priorities.

Requirements

Bachelor's degree or equivalent experience.
5+ years of experience in Sales Operations, Revenue Operations, GTM Systems, or a related function, preferably within a high-growth SaaS environment.
Deep experience administering and optimizing sales technologies such as Outreach, Gong, ZoomInfo, Sales Navigator, Chili Piper, LeanData, 6sense, or similar platforms.
Strong understanding of sales process design, routing logic, workflow automation, and system governance.
Experience managing cross-functional operational projects from requirements gathering through implementation.
Strong analytical and problem-solving capabilities with exceptional attention to detail.
Excellent stakeholder management and communication skills, with the ability to influence across multiple functions.
Experience creating and maintaining operational documentation and scalable process frameworks.
Ability to balance tactical execution with process improvement and long-term scalability.

Nice To Haves

Experience with Salesforce administration, reporting, and workflow management.
Experience implementing automation and AI-driven productivity initiatives.
Familiarity with GTM systems architecture and integrations.
Experience supporting global Sales organizations, especially Sales Development teams.
Experience evaluating, selecting, and implementing new GTM technologies.

Responsibilities

Act as a trusted operational partner to Sales leadership, proactively identifying opportunities to improve efficiency, scalability, and execution across the GTM organization.
Own the administration and optimization of key sales technologies, ensuring systems are aligned to business priorities, seller workflows, and prospecting motions.
Build and maintain scalable workflows, automations, and operational processes that improve productivity, data quality, and consistency across the Sales organization.
Manage account and opportunity routing logic across platforms such as LeanData and Chili Piper, ensuring routing frameworks support territory strategy and business objectives.
Lead cross-functional initiatives including sales technology implementations, process improvements, workflow enhancements, and operational scaling projects.
Collaborate closely with Revenue Operations, Business Systems, Enablement, Customer Success, and other GTM stakeholders to drive alignment and successful execution.
Identify opportunities to leverage AI, automate manual work, and improve operational efficiency while maintaining high standards for documentation, governance, and process quality.