About The Position

The Sales Operations Lead is a pivotal role dedicated to driving Xero’s growth within the US market by ensuring our sales operations are efficient, compliant, and strategically aligned. You will lead critical efforts in sales forecasting, territory management, and segmentation models that directly contribute to our mission of making small business more beautiful. By serving as the focal point for reporting and sales queries, you will implement streamlined processes and quarterly improvement projects. Your work ensures that our sales leadership has the insights and operational integrity needed to achieve revenue targets and deepen engagement across our key partner segments.

Requirements

  • Extensive knowledge of the sales cycle and a proven ability to optimise operations for maximum efficiency.
  • Deep proficiency in Salesforce and CRM tools is essential for your success in managing complex data and reporting.
  • Possess a growth mindset and the ability to transform complicated metrics into actionable business insights.
  • Collaborative approach allows you to work cross-functionally and lead change initiatives that drive adoption across the organisation.
  • Commitment to data accuracy and a sharp eye for detail when managing territory strategies and performance metrics.
  • Bringing a problem-solving lens helps you identify operational challenges and implement innovative, scalable solutions.

Responsibilities

  • Designing and executing business strategies for the US partner channel to ensure profitable and efficient operations.
  • Managing the accuracy of weekly, quarterly, and annual sales forecasting data to support long-term strategic goals.
  • Refining the frequency-based partner segmentation model to enhance performance insights and decision-making.
  • Supporting the implementation and team-wide utilisation of Salesforce to drive data-led sales excellence.

Benefits

  • Equity
  • Performance incentives
  • World-class benefits
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