Sales Operations & Growth Manager

Resource Environmental Solutions•Chicago, IL

About The Position

RES is seeking a purpose-driven Sales Operations & Growth Manager to support its restoration and sustainability mission. This hands-on, flexible role sits at the center of the sales organization, maintaining sales systems and processes while helping drive growth through lead generation, regional support, channel partnerships, and new-market development. The role calls for a builder and problem-solver who can move between analysis, systems work, and direct engagement with customers and the market. The manager will own sales operations and enablement, support forecasting and planning, lead generation and growth initiatives, and organize the annual Sales Summit. The position also supervises the CRM administrator and guides the Sales Ops Analyst. RES values collaboration, initiative, integrity, adaptability, resourcefulness, intellectual curiosity, and a strong work ethic.

Requirements

4–7 years of experience in sales operations, revenue operations, business development, or a related commercial role.
Experience with forecasting, pipeline management, and incentive or attainment planning.
Experience building or delivering training, onboarding, or process documentation.
Ability to work independently, handle ambiguity, and communicate clearly with senior leaders.
Some people-leadership experience or readiness to lead a small team.

Nice To Haves

B2B services experience is preferred.
Strong working knowledge of HubSpot.
Comfort with dashboards, reporting, and Excel or Tableau.
Comfort engaging with customers and partners, including at trade shows, through outreach, and in early relationship-building.
Curiosity about new tools, including AI.

Responsibilities

Own HubSpot process design, data hygiene, and KPI setup; supervise the CRM administrator and set system priorities.
Build and document sales processes, including pipeline stages, deal standards, and lead scoring and routing, and train the team to use them.
Develop and maintain new-hire onboarding and ongoing sales training covering methodology, pitch materials, and competencies.
Evaluate and roll out sales tools, such as ZoomInfo, Citylitics, and AI tools, and measure their return on investment.
Partner with Regional Sales Managers and VPs on pipeline reviews, sales forecasts, and forecast updates.
Prepare annual sales attainment plans and support incentive compensation calculations.
Guide the Sales Ops Analyst on weekly and monthly bookings reporting and quarterly board slides.
Maintain the KPI framework and dashboards used by sales leadership.
Run lead-generation programs and pilots with marketing, including sourcing, scoring, handoff, and conversion tracking.
Support regions with targeted lead lists, account planning, and pipeline-building campaigns.
Support entry into new market verticals through market research, trade shows and conferences, and early relationship-building.
Help manage the channel partner program, including partner identification, contacts, and performance tracking.
Plan and run the annual Sales Summit with the VP of Sales & Marketing, including its agenda, session content, and logistics.
Run lessons-learned reviews and drive ongoing improvements to sales processes, tools, and effectiveness.