Sales Operations CRM Specialist

First Legal Network LLC • Paris, TN

2d • $65,000 - $75,000 • Remote

About The Position

First Legal is seeking a hands-on Salesforce specialist to support and improve its growing CRM environment. The role is responsible for maintaining CRM data quality and instrumentation, documenting the sales process, and driving continuous improvement through system configuration, process documentation, and cross-functional collaboration. This is an individual-contributor position with no direct reports.

The specialist will work with sales leadership and other stakeholders to improve sales workflows, reduce inefficiencies, and support sales productivity. The position includes training new sales representatives on the CRM during onboarding and keeping sales process documentation current as processes change.

Requirements

• 3–5 years of experience in sales operations, CRM administration, or a similar role.
• Current hands-on Salesforce experience supporting sales processes.
• Excellent analytical skills and experience using data and metrics to improve team performance.
• Advanced Excel skills and experience building dashboards for KPI tracking and sales analytics.
• Strong attention to detail and a data-driven approach to sales and business operations.
• Clear, effective communication with sales, business development, and cross-functional stakeholders.
• Ability to build strong working relationships that improve team performance and help the team reach sales targets.
• Must reside in one of the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, KY, MD, MI, MN, NV, NJ, NY, NC, ND, OH, PA, TN, TX, UT, VA, WA, WV, or WI.
• Candidates will be required to take an Excel Assessment.

Responsibilities

• Oversee the Salesforce CRM to maintain data integrity and streamline sales workflows.
• Partner with sales leadership to analyze bottlenecks, reduce cycle times, and identify improvements that reduce inefficiencies and increase sales productivity.
• Use Salesforce automation tools to streamline workflows and shorten sales cycles.
• Train new sales representatives on the CRM during onboarding.
• Keep sales process documentation current as processes change.
• Work with sales representatives, business development, the operations manager, and other stakeholders to align goals and support the sales organization.

Benefits

• Health, vision, and dental benefits with plans for employees and their families.
• Wellness and mental health support.
• Paid time off.
• 401(k) with company matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed