SwapLoader - Sales & Operations Coordinator

EFCO Formwork Solutions • Des Moines, IA

6d • Onsite

About The Position

The Sales & Operations Coordinator role works under minimal supervision and delivers a full range of administrative services to SwapLoader corporate divisions, Regional Sales Managers, and customers. Within established guidelines, this role independently plans, organizes, and schedules daily work. Additionally, this role resolves most questions and problems, referring only the most complex issues to management.

Requirements

• High school diploma or equivalent required.
• 2–5 years of administrative support experience, including accounts payable/receivables, required.
• Proficiency in Microsoft Word and Excel.
• Strong interpersonal and written communication skills.
• Ability to prioritize tasks, adapt to changes, and work independently.
• Must be detail-oriented with strong numeric and alpha skills, filing, and recordkeeping abilities.
• Must maintain confidentiality.

Nice To Haves

• Outlook experience preferred.

Responsibilities

• Follow established processes and procedures to accurately enter orders for whole goods and service parts.
• Provide order entry support to sales, accounting, and manufacturing to ensure all order details are complete and correct.
• Coordinate with customers on shipment notifications for pickups and deliveries.
• Maintain filing systems and accurate records for all processed orders.
• Professionally manage incoming calls and customer inquiries, providing accurate information and directing requests appropriately.
• Support Regional Sales Managers, customers, and internal departments with timely and accurate information related to product availability, lead times, pricing, and order status.
• Maintain various daily and weekly sales and production reports.
• Represent SwapLoader in a professional and courteous manner, ensuring all internal and external customers receive outstanding service and follow-up.
• Support a collaborative, high-performing team environment that fosters quality, accountability, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED