Sales Operations Coordinator

Gameday Social Apparel•Sioux Falls, SD

18d•Onsite

About The Position

Gameday Social is a South Dakota based fashion brand for women, by women. Founded in 2021 and officially certified woman-owned, they aim to “elevate the social fan experience through licensed collaborations.” The company has grown rapidly through innovative design, outstanding quality, and developing key retailer and licensing relationships across the country. The Sales Operations Coordinator will serve as the backbone of the sales team and the friendly face of customer service. This role involves keeping the sales engine running seamlessly through precise data management, order entry, and logistics tracking, as well as providing high-touch customer support during peak seasons, building trust, solving problems, and driving revenue through proactive upselling and reorders.

Requirements

2+ years in sales support, sales operations, or high-volume customer service (wholesale, distribution, or e-commerce background is a major plus).
Exceptional accuracy when working with UPCs, SKUs, pricing sheets, and system order entry.
A personable, confident communicator who sees customer service as a sales channel and naturally seeks ways to add value and drive incremental revenue.
Proactive communicator who picks up the phone, sets expectations, and solves problems.
Hands-on experience with CRMs, ERP systems, and intermediate Excel skills (data entry, filtering, AI analytics tools).

Nice To Haves

Wholesale, distribution, or e-commerce background

Responsibilities

Provide fast, friendly, and solution-oriented service to customers via phone, email, and chat during busy sprint seasons.
Actively listen to customer needs during routine inquiries to spot cross-sell and reorder opportunities.
Reach out to existing accounts for timely reorders, inventory checks, and new product offerings.
Handle customer feedback and order friction with tact, turning potential problems into long-term loyalty.
Process and verify daily customer orders into the ERP/CRM system with zero-defect accuracy.
Ensure new retailers are onboarded promptly and ingest new retailer guides to ensure fulfillment success.
Manage SKU creation, UPC assignments, pricing tiers, and retailer compliance across numerous retailer channels.
Manage EDI data flow to ensure the fulfillment team has all information promptly to maintain deadlines.
Track order fulfillment and immediately inform customers and Account Managers of shipping delays, inventory shortages, or production updates.
Work closely with finance to handle followups with past-due accounts, and proactively secure credit card authorizations for pre-paid accounts.
Act as a dedicated operational partner to Senior Account Managers, proactively managing account portfolio health by tracking order milestones, reorder triggers and ensuring custom program requirements are met.
Serve as a main bridge between sales, warehouse logistics, and finance to ensure smooth order execution.
Assist AMs in auditing their specific account performance, pulling tailored reports to identify growth opportunities and potential gaps in reorders.
Pull monthly sales, order status, and customer activity reports to help Account Managers spot account growth opportunities.