Sales Operations Coordinator

Aldevra•Kalamazoo, MI

15h•Onsite

About The Position

Aldevra, LLC is looking for a detail-loving, customer-focused Sales Operations Coordinator to help keep our sales team moving. This full-time role is based at our corporate office in Kalamazoo, Michigan and is a great fit for someone who enjoys helping people, staying organized, solving small problems before they become big ones, and keeping the details straight. In this role, you will answer incoming calls, manage the sales inbox, help customers with order intake, keep CRM records accurate, complete sales-related paperwork, and provide day-to-day support to the sales team. You will help make sure customer inquiries, quote requests, bid opportunities, orders, compliance-related documentation, and follow-up items do not fall through the cracks. We will provide training, but we are looking for someone who brings a positive attitude, strong attention to detail, clear communication, and a willingness to jump in where needed. The right person will also connect with Aldevra’s core values of SOAR: Strong Integrity and Ethics, Outstanding Teamwork, Accountability-Driven, and Relentless Pursuit of Quality.

Requirements

Ability to sit for extended periods while working at a computer.
Ability to use a computer, keyboard, mouse, phone, and other standard office equipment.
Ability to communicate clearly by phone, email, video, and in person.
Ability to read, review, and enter information accurately for extended periods.
Ability to occasionally lift, carry, push, or pull office materials up to 15 pounds.
Ability to manage multiple tasks, priorities, and deadlines in a fast-paced office environment.
Ability to maintain focus and accuracy while handling phone calls, emails, CRM updates, paperwork, and customer requests.
Ability to exercise sound judgment, professionalism, and discretion when handling customer and company information.
Ability to follow written and verbal instructions.
Ability to work independently while also collaborating with team members.
Ability to adapt to changing priorities and respond calmly to routine work interruptions.
This position requires passing an extensive background check.
Bachelor’s degree required.
Strong customer service skills and professional phone etiquette.
Strong attention to detail and accurate data entry skills.
Proficiency with Microsoft 365, including Outlook, Word, Excel, Teams, and SharePoint.
Strong written and verbal communication skills.
Ability to organize tasks, follow up, and meet deadlines.
Ability to work independently while supporting a team in a fast-paced environment.
Positive attitude, professionalism, and willingness to jump in where needed
Valid Real-ID state-issued driver's license
Able to multi-task efficiently and accurately, focusing on quality

Nice To Haves

Prior customer service, administrative, sales support, or office experience preferred.
Experience using a CRM system preferred.
Experience managing a shared inbox preferred.
Experience in foodservice equipment, commercial kitchens, distribution, sales support, or government contracting preferred.

Responsibilities

Answer incoming calls and provide friendly, professional customer support.
Manage the sales inbox and route emails to the appropriate team member.
Assist customers with basic order intake, information gathering, and next steps.
Create, update, and maintain accurate records in the CRM.
Complete sales-related paperwork, forms, records, and internal documentation accurately and timely.
Assist with sales-related compliance tasks, including organizing documentation and supporting internal process requirements.
Support the sales team with follow-up, quote tracking, order tracking, bid-related tasks, and customer/vendor communication.
Use Microsoft 365 tools to create, update, organize, and share documents, spreadsheets, files, and communications.
Track customer requests, open opportunities, pending quotes, and follow-up items so nothing falls through the cracks.
Support special projects related to sales, marketing, operations, customer service, data cleanup, and process improvement.
Perform all other duties as assigned.