Sales Operations Coordinator

Gameday Social Apparel•Sioux Falls, SD

19d•$53,000 - $59,000•Onsite

About The Position

We are looking for an organized, high-energy Sales Operations Coordinator to serve as the backbone of our sales team and the friendly face of our customer service. In this role, you will play two critical parts: year-round, you’ll keep our sales engine running seamlessly behind the scenes through precise data management, order entry, and logistics tracking. During our peak sprint seasons, you’ll step onto the front lines to deliver high-touch customer support—using every client interaction as an opportunity to build trust, solve problems, and drive revenue through proactive upselling and reorders.

Requirements

2+ years in sales support, sales operations, or high-volume customer service (wholesale, distribution, or e-commerce background is a major plus).
Exceptional accuracy when working with UPCs, SKUs, pricing sheets, and system order entry.
A personable, confident communicator who sees customer service as a sales channel and naturally seeks ways to add value and drive incremental revenue.
You don't hide behind email when there’s a delay; you pick up the phone, set expectations, and solve the problem.
Hands-on experience with CRMs, ERP systems, and intermediate Excel skills (data entry, filtering, AI analytics tools)

Responsibilities

Provide fast, friendly, and solution-oriented service to customers via phone, email, and chat during our busy sprint seasons.
Actively listen to customer needs during routine inquiries to spot cross-sell and reorder opportunities.
Reach out to existing accounts for timely reorders, inventory checks, and new product offerings.
Handle customer feedback and order friction with tact, turning potential problems into long-term loyalty.
Process and verify daily customer orders into our ERP/CRM system with zero-defect accuracy.
Ensure new retailers are onboarded promptly, ingest new retailer guides to ensure fulfillment success.
Manage SKU creation, UPC assignments, pricing tiers, and retailer compliance across numerous retailer channels.
Manage EDI data flow to ensure that the fulfillment team has all information promptly in order to maintain deadlines.
Track order fulfillment and immediately inform customers and Account Managers of shipping delays, inventory shortages, or production updates.
Work closely with finance to handle followups with past-due accounts, and proactively secure credit card authorizations for pre-paid accounts.
Act as a dedicated operational partner to Senior Account Managers, proactively managing account portfolio health by tracking order milestones, reorder triggers and ensuring custom program requirements are met.
Serve as a main bridge between sales, warehouse logistics, and finance to ensure smooth order execution.
Assist AMs in auditing their specific account performance, pulling tailored reports to identify growth opportunities and potential gaps in reorders.
Pull monthly sales, order status, and customer activity reports to help Account Managers spot account growth opportunities.