Sales Operations Coordinator

VIDRINE PHARMACEUTICAL GROUP LLC•Lake Charles, LA

4d•$50,000 - $55,000

About The Position

The Sales Operations Coordinator serves as the primary point of contact for their assigned sales representatives and clinic accounts, ensuring seamless communication between providers, the sales team, and the pharmacy.

Requirements

Bachelor’s degree in Business Administration, Marketing, or a related field.
1-3 years of experience in sales operations, sales support, or a related role.
Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
Strong organizational and communication skills.
Ability to analyze data and generate actionable sales reports.

Nice To Haves

Experience working in a fast-paced sales environment.
Familiarity with sales analytics tools and business intelligence software.
Knowledge of sales methodologies and pipeline management.
Project management experience or certification.
Advanced Excel skills including pivot tables and data visualization.

Responsibilities

Provider Onboarding: Create new provider accounts, send welcome emails and portal login information, assist providers with the portal ordering process, answer basic questions regarding portal navigation, product offerings, pricing, ordering procedures, and shipping expectations, coordinate provider training sessions when needed, and ensure all required onboarding documentation is completed.
Sales Team Support: Support assigned territory sales representatives with day-to-day needs, assist with shipment tracking, medication and formulary questions, provider account updates, and new account setup. Act as the eyes and ears for the assigned sales reps within the pharmacy, maintain communication between the pharmacy and field sales team, and help ensure sales representatives have the tools and information necessary to succeed.
Problem Resolution: Work closely with the Shipping Department to monitor delays and delivery issues, coordinate replacement shipments when appropriate, partner with the Billing Department regarding credits and redo’s, assist with order discrepancies and provider concerns, escalate complex issues to management when necessary, and maintain timely communication with providers throughout the resolution process.
Reporting Sales Support: Run basic reports from the pharmacy platform and CRM systems, provide account and sales activity updates to management, track provider onboarding progress, monitor territory growth and account activity, and assist with data collection for special projects and business initiatives.