Sales Operations Coordinator

Haleon • Warren Township, NJ

1d • $101,980 - $140,223 • Hybrid

About The Position

The Sales Operations Coordinator is responsible for enhancing the effectiveness and efficiency of the sales organization through data-driven insights, operational coordination, and cross-functional collaboration. This role supports sales performance, inventory optimization, and customer satisfaction by bridging Sales, Supply Chain, Customer Service, Finance, and Operations. A core focus of this role includes proactively identifying and managing slow-moving and obsolete inventory (SLOBS), improving inventory health, and driving structured processes to maximize recovery value while minimizing risk. The ideal candidate is analytical, detail-oriented, and proactive, with the ability to manage competing priorities in a fast-paced environment.

Requirements

• Bachelor’s degree in Business, Supply Chain, Finance, Analytics, or related field preferred
• 2+ years of experience in Sales Operations, Supply Chain, Inventory Management, Customer Operations, or a related analytical role
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights
• Advanced Microsoft Excel skills required
• Experience with ERP, CRM, and reporting tools preferred
• Strong organizational skills with the ability to manage multiple priorities
• Excellent communication and cross-functional collaboration skills

Nice To Haves

• Experience managing SLOBS or excess/obsolete inventory programs
• Familiarity with ERP systems (e.g., SAP, Oracle)
• Background in demand or supply planning collaboration
• Exposure to change management or continuous improvement methodologies (Lean, Six Sigma, Agile, Prosci, etc.)
• Working knowledge of SAP / enterprise commercial systems
• Interest in applying AI and automation to simplify work (hands‑on expertise not required)

Responsibilities

• Monitor aging inventory and identify slow-moving, excess, and at-risk stock
• Proactively detect inventory risks early in the lifecycle to maximize recovery value
• Develop and execute inventory reduction strategies with Sales, Marketing, and Supply Chain
• Coordinate promotions, liquidation strategies, and alternative channel strategies to drive sell-through
• Analyze inventory trends and recommend actions to improve inventory health and working capital performance
• Track and report on inventory reduction initiatives and outcomes
• Classify inventory based on key risk attributes such as lifecycle status, demand variability, packaging changes, and shelf-life constraints
• Support day-to-day sales operations, including order management, reporting, forecasting, and process coordination
• Develop and maintain dashboards, KPIs, and reporting tools to track sales performance, customer trends, and operational metrics
• Analyze sales and performance data to identify revenue opportunities and operational efficiencies
• Assist with forecasting, demand planning, and pipeline tracking activities
• Serve as a key coordination point across Sales, Supply Chain, Customer Service, and Operations
• Monitor order status, backorders, allocation issues, and supply constraints; proactively communicate risks and resolution plans
• Support replenishment planning and execution for key customer accounts
• Assist in resolving customer issues related to inventory availability, shipment delays, and fulfillment gaps
• Partner cross-functionally to enhance customer experience and improve operational responsiveness
• Serve as a trusted advisor to Sales and Customer teams by translating analytics into actionable insights
• Lead cross-functional problem solving with Sales, Finance, and Supply Chain
• Identify opportunities to convert at-risk inventory into commercial actions (e.g., promotions, re-routing, alternative channels)
• Support customer-specific strategies to improve sell-through and reduce exposure
• Partner with stakeholders to identify root causes of performance gaps and drive solutions
• Design and implement structured decision frameworks for managing inventory risk
• Define decision rights, escalation paths, and trade-off guidelines balancing financial recovery and customer impact
• Establish governance forums to review inventory exposure and track actions
• Develop decision trees for inventory disposition (e.g., discount, hold, reallocate, write-off)
• Implement clear RACI models across stakeholders
• Build automated dashboards and scalable reporting tools using BI platforms
• Monitor trends, risks, and anomalies across sales, inventory, and operational performance
• Translate data into clear, actionable recommendations and customer-specific plans
• Define and track KPIs such as: Inventory recovery percentage, Early risk identification rate, Sell-through improvement, Inventory health metrics
• Identify and drive improvements in operational workflows and reporting capabilities
• Own and standardize processes for identifying and managing at-risk inventory
• Support implementation of new tools, systems, and enhancements
• Document standard operating procedures (SOPs)
• Lead or contribute to cross-functional initiatives focused on efficiency, customer satisfaction, and inventory optimization
• Champion a culture of proactive problem solving and operational excellence

Benefits

• Competitive pay
• Comprehensive benefits program
• Generous 401(k) plan
• Tuition reimbursement
• Time off programs
• 6 months paid parental leave
• Healthcare programs where the company pays for the majority of your medical coverage for you and your family
• Opportunity to receive a discretionary bonus based on the achievement of key business performance
• Other incentive/recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree