Sales Operations Associate

Arrow Electronics•McLean, VA

1d•$29 - $35•Hybrid

About The Position

The Sales Operations Associate provides day-to-day sales support and customer service for assigned accounts, primarily through indirect sales. The role supports high service and customer satisfaction while maintaining efficient corporate processes. It serves as a liaison among Arrow’s internal teams, vendor resources, and customers, and takes a proactive, timely approach to customer needs. The position processes routine and smaller customer orders, reviews purchase orders for accuracy and customer-specific requirements, resolves discrepancies before order entry, and enters orders into Arrow’s ERP system. It reviews open orders to balance product cost, delivery expectations, and vendor availability. The role also responds to customer requests about orders, returns, invoices, credit status, expediting, and shipping; documents return and maintenance-cancellation requests in Oracle ERP; and evaluates them under established guidelines. The associate manages open orders, service requests, and returns through billing, checks vendor shipment and billing status, and researches and resolves vendor invoice discrepancies and claims. The role may also manage customer quoting activities in accordance with customer strategies and processes. The position is hybrid, with two days in the office and three days working from home, and candidates must reside in GA or the VA/MD/DC areas.

Requirements

Knowledge and skills developed through formal training or considerable work experience.
Works within established procedures with a moderate degree of supervision.
Identifies relevant issues in straightforward situations, assesses them using standard procedures, and makes sound decisions.
Typically requires a two-year degree and 2–4 years of experience, or a high school graduate with equivalent related experience.
May require specific certifications.
Must reside in GA or the VA/MD/DC areas.

Responsibilities

Provide day-to-day sales support and customer service for assigned accounts, primarily involving indirect sales.
Coordinate as a liaison among internal sales, engineering, supplier marketing, manufacturing, purchasing and other corporate teams, vendors, and customers.
Anticipate customer requirements and communicate actions in a timely and effective manner.
Process routine and smaller customer orders accurately and promptly by reviewing purchase orders for accuracy, freight terms, transportation, pricing, technical specifications, part numbers, and other customer requirements.
Resolve order discrepancies with customers before order entry and enter orders into Arrow’s ERP system, working with shared services teams on complex issues.
Review backlog reports and determine how to fulfill orders while balancing product cost, customer delivery expectations, and vendor availability.
Meet customer service agreements established in SOWs and respond professionally to requests concerning orders, returns, confirmations, invoices, credit status, expediting, and shipping.
Document customer requests for product returns or maintenance cancellations in Oracle ERP and accept or reject them based on established guidelines and relevant facts.
Manage open orders, service requests, and returns from entry through billing, including reviewing vendor shipment, entitlement, and billing status.
Research and resolve vendor invoice discrepancies and claims involving price, quantity, goods/services receipts, freight, and tax-code discrepancies.
May manage customer quoting activities in line with customer-specific strategies, quoting processes, and order management.