Sales Operations Associate Analyst

Singer Equipment Company Talent Acquisition•Elverson, PA

20h•Hybrid

About The Position

Singer Equipment Company is seeking a Sales Operations Associate Analyst responsible for maintaining accurate customer data across company systems. This role supports customer setup, customer account changes, documentation, data integrity, reporting, and related sales operations processes. Reporting to the Data Integrity Manager, this position plays a key role in ensuring customer records are complete, accurate, and maintained in accordance with internal procedures. The role also supports pricing updates, contract maintenance, rebate documentation, reporting, and cross-functional issue resolution. This is an ideal opportunity for someone with 2–4 years of experience in customer service, sales support, operations, purchasing support, finance support, or data administration who is detail-oriented, organized, analytical, and comfortable working across multiple systems. This role may be onsite, hybrid, or remote depending on business needs and candidate location.

Requirements

2–4 years of experience in customer service, sales support, operations support, purchasing support, finance support, data administration, or a related role.
Strong attention to detail and commitment to data accuracy.
Proficiency in Microsoft Excel, including sorting, filtering, formulas, data cleanup, and working with large data sets.
Ability to learn and work across multiple business systems, including ERP, reporting, pricing, and business intelligence tools.
Strong organizational skills with the ability to manage multiple priorities and recurring deadlines.
Clear written and verbal communication skills.
Ability to follow established procedures while identifying opportunities for improvement.
Strong problem-solving skills with the ability to research issues across multiple data sources.
Ability to work cross-functionally with Sales, Operations, Finance, Procurement, Product, and other internal teams.

Nice To Haves

Experience maintaining customer master data, customer accounts, ship-to records, pricing records, contract data, rebate data, or vendor documentation.
Experience creating, updating, or uploading Excel, CSV, or other structured data files.
Experience with ERP, CRM, BI, pricing, purchasing, or contract management systems.
Distribution, foodservice, equipment, supplies, purchasing, or B2B sales operations experience preferred.
Bachelor’s degree in Business, Finance, Data Analytics, Supply Chain, or a related field preferred, but not required.
Candidates are encouraged to apply even if they do not meet all listed requirements. We recognize that skills and potential can take many forms, and we value diverse experiences that may not align perfectly with traditional qualifications.

Responsibilities

Maintain and update customer records, including customer details, account data, ship-to information, documentation, and related system fields.
Review customer setup and maintenance requests for accuracy, completeness, and compliance with internal procedures.
Process customer additions, changes, updates, and corrections in company systems.
Research and resolve customer data issues by reviewing supporting documentation, system records, reporting data, and internal requests.
Ensure customer records are accurate, consistent, and properly maintained across systems.
Manage inbound customer maintenance requests from Sales, Operations, Finance, Procurement, and other internal teams.
Prioritize customer maintenance requests, communicate status, and follow through to completion.
Route incomplete or unclear requests to the appropriate internal owner for correction or additional information.
Maintain customer-related documentation and ensure records are organized, current, and accessible.
Assist with customer data cleansing initiatives to improve accuracy, consistency, and completeness.
Extract, review, clean, edit, and upload customer, pricing, contract, and reporting data from Excel and other business systems.
Assist with contract maintenance, including customer records, pricing updates, product details, and supporting documentation.
Support item cost and sell price maintenance as it relates to customer pricing and account setup.
Run recurring and ad hoc reports to identify customer data issues, sales opportunities, pricing discrepancies, and process improvement opportunities.
Research and provide missing rebate report information to Finance, including documentation related to customer records, contract costs, invoice costs, vendor information, and pricing support.
Respond to vendor questions during the rebate process by gathering accurate documentation and routing issues to the appropriate internal owner when needed.
Assist with order-related adjustments in accordance with established guidelines and internal procedures.
Identify recurring customer maintenance issues, process gaps, and opportunities to improve workflow efficiency, data accuracy, and response times.
Maintain clear communication with stakeholders and provide timely updates on open items, escalations, and completed requests.
Support special projects and other Sales Operations initiatives as assigned.