Sales Operations Analyst

McGraw Hill LLC.•UNAVAILABLE, UNAVAILABLE

9d•Remote

About The Position

The Sales Operations Analyst is a key contributor to the effectiveness and evolution of our Higher Education business unit’s go-to-market strategy and operation. Reporting to the VP of Strategic Sales Operations and collaborating closely with Sales, Strategy, and other cross-functional stakeholders, this role helps ensure the organization has the data, reporting, insights, systems, and tools needed to drive informed decision-making, improve commercial operations, and support the effectiveness of a large, complex sales and customer success organization, consisting of hundreds of sales representatives and dozens of managers. This role combines analytics, research, operational problem-solving, and project support. You will support initiatives related to sales reporting and pipeline insights, process improvement, sales tools and systems optimization, emerging technologies and AI-enabled capabilities, and broader go-to-market initiatives across the organization. The ideal candidate is highly analytical, detail-oriented, collaborative, and comfortable working in a fast-paced environment that requires both strategic thinking and strong execution. This role works remotely from a home office and is open to permanent residents of the United States. Travel for on-campus visits, team meetings and events is required an average of once or twice a quarter.

Requirements

Bachelor’s degree (preferably in a quantitative or systems-oriented field) or equivalent experience
3-5 years of experience in an analytics-centered role (e.g., sales operations, analytics, business operations, strategy, consulting)
Experience working in fast-paced environments with changing priorities and ambiguity
Demonstrated ownership and leadership of multiple projects or workstreams, contributing to meaningful business outcomes
Analytical, proficient at examining quantitative and qualitative data in multiple ways to generate valued insights
Proficient with Excel and, preferably, PowerBI/Tableau, SQL, and other data analysis tools
Strong research support skills, proficient at cleaning, organizing, and synthesizing complex data sets

Nice To Haves

Experience specifically in a sales operations role is a bonus
Experience in consulting, higher education industry, or education technology is a bonus

Responsibilities

Strengthen reporting, analytics, and business insights to guide decision-making and improve commercial performance.
Develop new reports, dashboards, and analyses to address strategic questions posed by Sales and Strategy leadership.
Maintain and enhance reporting used by sales reps and managers to monitor pipeline health, territory performance, and key trends.
Increase usage and impact of existing reports by improving discoverability for the Sales Team, analyze usage and feedback, and addressing blockers and friction.
Support the evaluation, optimization, and adoption of sales systems and tools to improve efficiency and sales effectiveness.
Conduct ongoing market research on the state of AI in sales enablement, looking for new features and tools from established and emerging providers (ex: Salesforce).
Support the evaluation of new tools and capabilities through requirements gathering, workflow mapping, pilot testing, feedback, and performance assessment with sales reps/managers.
Partner with CRM team to evaluate usage patterns across existing sales systems and tools to identify optimization opportunities, gaps, and other needs.
Support key initiatives that improve commercial execution, operational effectiveness, and GTM performance.
Support the execution of new strategic initiatives across Sales Strategy & Operations through research, analysis, reporting, and cross-functional coordination.
Assist with research or process improvement efforts related to pipeline management, territory planning, sales workflows, or other similar areas.
Contribute the continuous improvement and execution of business planning efforts across the sales and customer success organizations.