Sales Operations Analyst

Corning•City of Corning, NY

5d•$75,902 - $104,366•Onsite

About The Position

The Sales Operations Specialist supports the effective use, adoption, and reporting of commercial systems—primarily Salesforce—across approximately 200 internal users. This role serves as the first point of contact for system usage questions, reporting and dashboard support, and user enablement, ensuring consistent data, scalable reporting, and high system adoption across the sales organization.

Requirements

Bachelor’s degree in business, information systems, analytics, or related field
2+ years of experience building and maintaining reports and dashboards in Salesforce
Strong understanding of sales processes and commercial performance metrics
Experience supporting a broad user base with varying technical skill levels

Nice To Haves

Experience in Sales Operations, Commercial Operations, or Business Analytics
Exposure to ERP systems (e.g., SAP) or BI tools (Power BI, Tableau, etc.)
Experience supporting a global or matrixed sales organization

Responsibilities

Serve as the primary support contact for Salesforce users, responding to questions related to: System navigation and usage, Standard sales processes, Report and dashboard interpretation
Provide onboarding and ongoing enablement for new and existing users, developing and maintaining user guides, job aids, and training materials
Triage user requests and escalate complex system design or automation issues as needed
Build, modify, and maintain Salesforce reports and dashboards based on defined requirements, ensuring report consistency, usability, and alignment with defined KPIs
Support recurring reporting needs for sales leadership and operations