Sales Operations Analyst

Abnormal

5d•$88,000 - $126,500

About The Position

Abnormal AI’s Sales Operations team is the connective tissue between our go-to-market motion and the data, systems, and processes that power it. As an Analyst on the Sales Operations (“SOPs”) team, you'll be the first point of contact for our revenue-facing employees—onboarding new hires into our tech stack and operating cadences, owning key reporting initiatives, and spotting the manual, repeatable work worth automating. This is a high-visibility, high-impact role for someone energized by variety, who loves solving problems end-to-end, and who wants to build a career in revenue operations at a category-leading cybersecurity company.

Requirements

2-3 years of experience in sales operations, revenue operations, business operations, or a related field
Hands-on Salesforce experience
Strong attention to detail and a process-first mindset — you catch the thing everyone else misses
Clear, professional written communication; comfortable in a Slack-heavy async environment
Ability to manage multiple requests simultaneously and prioritize under pressure
Proficiency in Excel / Google Sheets for data validation and light analysis

Nice To Haves

Uses AI tools as a daily part of the workflow to move faster and deliver higher-quality work
Familiarity with SFDC, Outreach, Gong, Highspot, or comparable GTM tools
Experience with Sigma, Gong, or other BI/reporting platforms
Prior experience in a help-queue or ticketing environment (Zendesk, Jira, Slack-based triage)
Exposure to territory management, quota setting, or SPIFF program administration
Background in B2B SaaS or cybersecurity

Responsibilities

Serve as the SOPS point of contact for all incoming new hires during their first 30 days. Proactively driving formalized sessions on their onboarding journey
Conduct AE walkthroughs of their territory, operating cadences, addressing questions on systems/tools, and going into depth on what it takes to be a successful AE at Abnormal AE
Assign territory and accounts to new hires - validation of accounts in territory, confirming holdovers, and executing account moves in partnership with with Regional Directors
Evolve the reporting framework to properly assess overall AE performance for reps
Partner with the enablement team and Sales Leaders to create action plans and surface findings of any AE performance gaps
Maintain and continuously improve the SOPS onboarding checklist and documents. Ensuring resources for AEs remain up to date and are effective resources to answer common questions
Own the creation, distribution, and analysis of key Field Operations initiatives such as: New hire ramp & tenured AE reporting: activity metrics, tool adoption, quota attainment progression. Uncovering what’s working and what the risks are.
SPIFF tracking and payout eligibility reports (weekly / end-of-quarter)
Keep the business running operationally by being responsible for data hygiene scorecards: missing next steps, stale close dates, incomplete fields
Support ad-hoc reporting requests
Validate territory assignments following re-carves or headcount changes
Support quarterly and annual planning cycles with data pulls and cleanup sprints
Lead Monthly hygiene clean up activities in SFDC
Execute ongoing Salesforce hygiene projects: account merges, ownership transfers, field standardization
Lead the shift from manual ticket logging to automated resolution for common issues—driving smoother field execution and cleaner processes
Identify recurring SFDC errors (Opportunities, Accounts, CPQ) and route patterns to Sales Systems/IT for automated fixes, not one-off tickets
Partner with IT and Sales Systems to build and ship automation for repeat manual processes and systems errors
Own triage and response for inbound AE requests, using volume patterns to prioritize what gets automated next