Sales Operations Analyst

Kent Outdoors • Destin, FL

1d

About The Position

BOTE® Paddleboard Company is seeking a full-time Sales Operations Analyst to be the operational engine behind our specialty dealer business. Candidate must be a process-minded individual who thrives in the unglamorous, mission-critical work of turning a sales conversation into a clean, on-time, fully-compliant shipment. Someone comfortable talking to the warehouse floor and working in a spreadsheet in the same afternoon, who sees a broken process and wants to fix the system. Candidate will report to the Director of Sales and be expected to work closely with Sales, Operations, the warehouse team, and CX. Strong analytical skills, hands-on operational instincts, and a builder’s mindset are a must.

Requirements

• 1-3 years in sales operations, order operations, wholesale/retail account ops, or warehouse/fulfillment coordination
• Background in consumer products and/or wholesale-to-retail businesses
• Hands-on experience with order entry, EDI, and major retailer routing guides
• Working knowledge of an ERP (Microsoft Dynamics preferred) and advanced Excel (pivots, XLOOKUP/INDEX-MATCH, comfort with large datasets)
• Strong written and verbal communication across all channels: in-person, phone, and written
• Excellent time management with proven ability to multi-task and manage competing deadlines
• Ability to work individually and in a team environment, including with overseas partners
• Strong computer skills and adaptability learning new software platforms; PC, Mac, and standard office equipment

Nice To Haves

• Dynamics 365 & PowerBI experience preferred
• Bachelor’s degree preferred, not required
• Passionate about the paddleboard industry and the lifestyle that the BOTE brand represents
• Process-minded, self-motivated, and comfortable owning unglamorous work
• Thrives in a fast-paced and high-energy environment
• Fast learner who is willing to get their hands dirty - on a warehouse floor, in an ERP, and in a spreadsheet
• Someone who fixes the underlying problem, not just the symptom

Responsibilities

• Own order entry, any EDI transactions, and any routing guide compliance for the specialty dealer channel.
• Manage account setup, price list maintenance, and terms in Microsoft Dynamics for specialty accounts.
• Resolve post-sale issues - chargebacks, shortages, returns, disputes - and identify root causes to prevent repeat occurrences.
• Partner directly with the warehouse team to optimize pick and pack routes, packing standards, and dealer-specific compliance requirements.
• Track fulfillment KPIs (fill rate, on-time ship, error rate) and act on what the data shows.
• Help launch and administer BOTE’s CRM platform, then own day-to-day data hygiene, pipeline accuracy, and account records once live.
• Document and continuously improve recurring sales processes — new dealer onboarding, sample requests, order exceptions, and account workflows.
• Translate between Sales, Warehouse, CX, and Finance to turn dealer expectations into operational reality.
• Maintain core operational dashboards and surface the data that helps Sales spot problems early.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree