Sales Operations and Planning Specialist (Austin, TX)

SK hynix•Austin, TX

2d•Onsite

About The Position

SK hynix America is seeking a Sales Operations and Planning Specialist to support customer order management, delivery planning, sales operations, and coordination with corporate headquarters. This onsite role is based in Austin, Texas, and works across customers, Sales Account Managers, Operations, Accounting, Logistics, technical marketing, and headquarters to help ensure customer requirements and product schedules are met. The position also consolidates and analyzes sales-related data and provides reporting and input on business progress, product support, backlogs, and potential scheduling issues.

Requirements

Minimum of 2 years' experience as a planner and scheduler in the semiconductor industry.
Excellent verbal and written communication skills.
Outstanding analytical and interpersonal skills.
Strong proficiency with office software, including PowerPoint, Excel, and Word.
Experience with SAP for Sales Operations.
Experience with sales operations processes, logistics, and inventory management.
Ability to work in a multicultural environment.
Authorization to work in the United States.

Nice To Haves

Bachelor's degree (BA/BS) preferred.
Bilingual proficiency in English and Korean preferred.

Responsibilities

Interact directly with customers regarding order acknowledgements and delivery schedules.
Manage orders from entry into SAP through final shipment.
Communicate with headquarters throughout delivery management and the logistical cycle from factory to customer.
Work closely with Sales Account Managers, Operations, Accounting, and Logistics.
Secure customer data needed to open new accounts or increase credit limits.
Serve as a liaison between customers and Operations, maintaining communication to help ensure product requirements are met on time.
Perform hub reconciliation and prepare ad hoc and interval reports on business progress.
Coordinate with corporate headquarters to ensure materials are provided according to schedules.
Provide management, marketing, and sales with input on product support from headquarters, backlog issues, and potential schedule issues.
Consolidate and analyze data, including customer forecasts, monthly sales tracking, order backlogs, and other sales-related information.
Support product planning and order management, including order creation, RMA, and sample distribution.
Conduct sales analysis and sample distribution.
Communicate effectively with technical marketing and sales to resolve open issues efficiently and promptly.