Leasing Specialist (Sales Specialist) - Austin, TX

Military Spouse Corporate Career Network•Austin, TX

2d•Onsite

About The Position

Sentral is seeking a people-focused Leasing Specialist (also referred to as a Sales Specialist) to provide a positive customer experience throughout the resident lifecycle and support the financial health of the community by leasing available homes quickly and at the highest net rent. This on-site role involves leasing, property marketing, preparing lease documents, screening prospective residents, and supporting daily community operations. The position is based at the property in Austin, Texas, and the listed schedule is Tuesday through Saturday, 9:00 AM to 6:00 PM.

Requirements

High school diploma or equivalent required.
At least one year of experience in a customer service-related industry and one year of apartment leasing experience, or a combination of accounting skills or education with customer service experience, is preferred.
Strong attention to detail and sales ability.
Demonstrated ability to support and contribute to a community team.
Strong oral and written communication skills.
Strong time management skills.
Strong decision-making and problem-solving skills.
Computer literacy, including email, MS Office, and related communication tools.
Willingness to participate in training to comply with new or existing laws.
Demonstrated ability to diffuse and respond to customer concerns to avoid escalation.
Ability to work a flexible schedule, including evenings and weekends.

Nice To Haves

Some college preferred.

Responsibilities

Uphold Sentral’s standards, best practices, policies, procedures, and commitment to excellent customer service.
Establish rapport with residents and guests and help them feel welcomed and valued.
Oversee the community’s daily leasing responsibilities in accordance with company policies and standards.
Coordinate welcoming new residents and guests.
Assist with office management and clerical tasks.
Record and update prospective resident, current resident, and guest details in property management software accurately and promptly.
Complete opening and closing procedures.
Complete lease applications and help verify application information; inform prospective residents of results.
Inform the maintenance team of repair or cleaning needs.
Maintain and store documentation effectively.
Answer residents’ and guests’ questions and concerns and provide information.
Advertise available homes and conduct property tours.
Provide backup for Experience team and homeshare efforts related to guest check-ins and check-outs.
Accept rent payments, security deposits, and other applicable fees.
Follow local, city, and federal regulations and comply with Fair Housing requirements and applicable laws, codes, and ordinances.
Assist with market surveys and visits to competing communities.
Perform other related duties and assignments as needed and assigned.