Leasing Specialist (Sales Specialist) - Austin, TX
About The Position
The Leasing Specialist (also referred to as Sales Specialist) is an on-site, customer-focused role responsible for creating a positive experience from prospective residents’ first contact through their time in the community. The position supports the community’s financial health by leasing available homes quickly and at the highest net rent, while also marketing the property, preparing lease documents, and screening prospective residents. The role includes daily leasing operations, resident and guest support, office administration, and coordination with maintenance and other teams. The schedule is Tuesday through Saturday, 9:00 AM to 6:00 PM.
Requirements
- High school diploma or equivalent.
- Strong attention to detail and sales ability.
- Ability to support and contribute to the community team.
- Strong oral and written communication skills.
- Strong time-management skills.
- Strong decision-making and problem-solving skills.
- Computer literacy, including email, MS Office, and related communication tools.
- Willingness to participate in training to comply with new or existing laws.
- Ability to defuse and respond to customer concerns to avoid escalation.
- Ability to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Some college.
- At least one year of experience in a customer-service-related industry and one year of apartment leasing experience, or a combination of accounting skills or education with customer-service experience.
Responsibilities
- Uphold Sentral’s standards, best practices, policies, procedures, and customer-service expectations.
- Establish rapport with residents and guests and help them feel welcome.
- Oversee daily community leasing responsibilities in accordance with company policies and standards.
- Coordinate welcoming new residents and guests.
- Assist with office management and clerical tasks.
- Record and update information about prospective residents, current residents, and guests in property management software promptly and accurately.
- Complete opening and closing procedures.
- Complete lease applications, help verify application information, and inform prospective residents of results.
- Notify the maintenance team of repair or cleaning needs.
- Maintain and store documentation effectively.
- Provide information to residents and guests and address their questions and concerns.
- Advertise available homes and conduct property tours.
- Provide backup for the Experience team and homeshare activities, including guest check-ins and check-outs.
- Accept rent payments, security deposits, and other applicable fees.
- Follow local, city, and federal regulations and comply with Fair Housing requirements and applicable laws, codes, and ordinances.
- Assist with market surveys and visits to competitive communities.
- Perform other related duties and assignments as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
