Sales Operations Analyst

Quorum

2d • Remote

About The Position

Based in Washington, D.C., Quorum is the leading provider of workflow software and information services for government affairs professionals globally. We serve over 2,000 customers—including over 50% of the Fortune 100—across 30+ countries.
At Quorum, our "product" isn't just our software; it’s our people. As a Sales Operations Analyst reporting to the Director of Revenue Operations, you will be responsible for administering and improving the Salesforce instance while supporting all revenue-generating functions to drive business growth. You will play a critical role in ensuring data quality and system efficiency to make it easier for the organization to sell.
The Impact You’ll Have
As a Sales Operations Analyst, you are the technical anchor for our revenue teams. You will manage data systems and streamline workflows to ensure the organization operates at peak efficiency. You will be responsible for the health of our CRM, from maintaining day-to-day support SLAs to executing high-level strategic system improvements that enhance the experience for all team members.

Requirements

• 2-5 years of experience as a Salesforce Administrator or in a Sales Analyst role, preferably within a SaaS company.
• Deep understanding of CRM architecture.
• Proven track record of being the front line of support for sales reps, addressing their technical hurdles in real-time to keep the revenue engine moving.
• Confident translating complex technical features into measurable business impact for leadership and can lead training sessions on new system processes.
• Establish rapport with ease—whether in-person or online—and naturally channel empathy into effective advocacy for our internal users' needs.
• Love teaching people how technology can solve their everyday problems and make their professional lives better.
• Excited by the opportunity to impact politics and public affairs; perhaps you’ve worked on a campaign or are a self-proclaimed "news junkie.

Nice To Haves

• A Salesforce certification is considered a major plus.

Responsibilities

• Administer the Salesforce instance by handling incoming maintenance requests and managing minor enhancements while maintaining an agreed-upon Service Level Agreement (SLA).
• Partner with Sales Operations leadership to streamline Salesforce architecture, reduce technical debt, and convert legacy processes into modern Salesforce Flows.
• Perform complex analyses using Business Intelligence (BI) tools and Excel to identify acquisition and retention trends, conveying results through digestible visualizations.
• Work with stakeholders across Sales, Product, and Finance to identify operational problems and own the end-to-end execution of solutions.
• Rebuild and refine account scoring models to determine which inputs have the greatest impact on customer acquisition and retention.
• Author and maintain a comprehensive technical documentation knowledge base for the entire revenue technology stack.

Benefits

• Flexible Paid Time Off
• Paid Company holidays plus additional company-wide days off for team members to rest and recharge
• Four Day Weekends for President’s Day, Memorial Day, and Labor Day
• Free Subscription to LinkedIn Learning to support professional development
• Invest in Yourself Days - one designated day per quarter dedicated to your professional development!
• Work from Home Reimbursement for home office support
• 401k match
• Health & Financial Wellbeing support
• Choice of trans-inclusive medical, dental, and vision insurance plan options
• Virtual and in-person team events
• Inclusion & Diversity Affinity Groups to support belonging
• Paid 12 weeks off for parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed