Sales Operations Administrator II

CCINTEGRATION INC•San Jose, CA

8d•Hybrid

About The Position

The Sales Operations Administrator II is responsible for providing advanced administrative and logistical support to the sales team. This role involves coordinating with sales team members to understand customer needs and identify sales opportunities. The administrator supports the onboarding of new customers, manages client onboarding processes, coordinates internal resources to meet customer requirements, and provides project management support. Key duties include handling customer concerns and escalations, supporting inventory management, and contributing to various metrics. The role also involves coordinating customer meetings and facility visits, preparing presentation materials, and training other team members on systems, processes, and procedures. The work is generally independent and collaborative, contributing to moderately complex project aspects and potentially delegating tasks to other team members. Typically requires 4-7 years of directly related experience.

Requirements

Prior experience in similar role (inside sales, customer service)
Familiarity with CRM tools
Experience with at least 1 ERP/MRP system
At least one (1) year of SAP experience, preferred.
Proficiency in Microsoft Office (Strong Excel skills, including pivot tables)
Detail oriented, quick learner, good communicator, and takes instructions well
Must be able to apply critical thinking skills when presented with a complex problem
Ambitious, business-minded, organized, proactive individual that can operate independently
Comfortable with technology, open to learning, capable of excelling in a fast-paced environment
Must be authorized to work in the US, CCI does not currently sponsor Visas

Nice To Haves

At least one (1) year of SAP experience

Responsibilities

Coordinates the administrative and logistical support needed in new client onboarding and ensures that customer requirements are met throughout the process
Manages the data, resources, and required delivery times for assigned customers
Assists with planning and procurement to meet customer requirements
Provides project management support for: BOM management, ECO, Deviations, MCO
Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipating our customers’ requirements and communicates efforts in a timely and effective manner
Handles escalated customer concerns that are moderate to complex in nature
May perform order entry and modification
Supports inventory management
Manages client returns
Maintains Backlog and Backlog review for assigned customers
Provides prompt communication response for both internal and customer inquiries or requests
Interacts with customers, sales, finance, management, and other internal personnel as needed
Proactively builds trust in internal and external relationships. Can effectively communicate within all levels with the company, customers, and vendors
Trains and supports other Sales Operations Team members on systems, processes, and procedures.
Proactively assists other team members when the business requires additional resources
Complies with all policies and procedures pertaining to the protection of the Company’s Information Assets, Security and Systems and that of its clients.
Adheres to the company’s quality commitment to its customers
Performs all other duties assigned