Sales Operations Administrator II

Ccintegration•San Jose, CA

6d•Hybrid

About The Position

The Sales Operations Administrator II is responsible for providing advanced administrative and logistical support to the sales team. Coordinates with sales team members to understand customers’ unique needs and potential sales opportunities. Supports sales, management, and partners in the onboarding of new customers. Duties include managing client onboarding; coordinating internal resources to meet customer requirements; providing project management support; response to customer concerns and escalations; supporting inventory management; and other related metrics. Assists in coordinating customer meetings and facility visits and prepares presentation materials and exhibits. Trains and supports other team members on systems, processes, and procedures. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. May provide training, guidance, and delegate tasks to other team members. Typically requires 4-7 years of directly related experience.

Requirements

Prior experience in similar role (inside sales, customer service)
Familiarity with CRM tools
Experience with at least 1 ERP/MRP system
Proficiency in Microsoft Office (Strong Excel skills, including pivot tables)
Detail oriented, quick learner, good communicator, and takes instructions well
Must be able to apply critical thinking skills when presented with a complex problem
Ambitious, business-minded, organized, proactive individual that can operate independently
Comfortable with technology, open to learning, capable of excelling in a fast-paced environment
Must be authorized to work in the US, CCI does not currently sponsor Visas

Nice To Haves

At least one (1) year of SAP experience, preferred.

Responsibilities

Coordinates the administrative and logistical support needed in new client onboarding and ensures that customer requirements are met throughout the process
Manages the data, resources, and required delivery times for assigned customers
Assists with planning and procurement to meet customer requirements
Provides project management support for: BOM management, ECO, Deviations, MCO
Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipating our customers’ requirements and communicates efforts in a timely and effective manner
Handles escalated customer concerns that are moderate to complex in nature
Performs order entry and modification
Supports inventory management
Manages client returns
Maintains Backlog and Backlog review for assigned customers
Provides prompt communication response for both internal and customer inquiries or requests
Interacts with customers, sales, finance, management, and other internal personnel as needed
Proactively builds trust in internal and external relationships.
Can effectively communicate within all levels with the company, customers, and vendors
Trains and supports other Sales Operations Team members on systems, processes, and procedures.
Proactively assists other team members when the business requires additional resources
Complies with all policies and procedures pertaining to the protection of the Company’s Information Assets, Security and Systems and that of its clients.
Adheres to the company’s quality commitment to its customers
Performs all other duties assigned