Sales Operation Specialist
About The Position
BizFlow is seeking a Sales Operation Specialist to join our growing team located in Falls Church, Virginia. This individual will be expected to proactively lead on major work items, including those summarized below. The role involves managing the entire license and maintenance renewal process for customers, creating and issuing invoices, gathering and preparing data for invoices, following up with customers for collections, and maintaining records of customers and maintenance contracts. The specialist will also interact with customers for renewal of maintenance contracts, maintain a professional and customer service-oriented environment to promote sales of product licenses, manage weekly reporting, support project/professional services including timesheet and charge code management, expense reports, and monthly financials. Additionally, the role requires coordinating with the sales team on new sales activities and supporting administrative tasks as needed.
Requirements
- Demonstrates attention to detail and organizational skills.
- Demonstrates clear and professional written and oral communication skills.
- Identifies and resolves problems in a timely manner, meets deadlines, and develops alternative solutions.
- Interact effectively with all levels of management and other employees.
- Microsoft Office, especially excel skill.
- Quickly learn new software and applications.
- U.S. Citizen or Permanent Resident.
- Able to pass a standard background check.
Nice To Haves
- Prior sales administrative experience is preferred, but not required.
- Bilingual (Korean & English) is preferred, but not required.
- Maintenance renewal experience is preferred, but not required.
- Invoicing experience is preferred, but not required.
Responsibilities
- Manage the entire license and maintenance renewal process for customers.
- Create and issue invoices for license renewal and services.
- Gather and prepare data for invoices.
- Follow up with customers for collections.
- Maintain records of customers and maintenance contracts.
- Interact with customers for renewal of maintenance contracts.
- Maintain a professional and customer service-oriented environment to promote sales of product licenses.
- Manage weekly reporting, including customer-side requirements and reports for the executive team.
- Support project/professional service including timesheet and charge code management, expense report, monthly financial.
- Coordinate with the sales team on new sales activities.
- Support administrative tasks as needed.
Benefits
- Partial telework flexibility
- Growth is supported
- Ideas are welcome
- Work makes a direct impact
- Learning and contributing every day
- Inclusive, supportive, and innovative culture
- Empowered to share ideas, grow skills, and make a meaningful impact
- Collaborative environment that values curiosity, continuous learning, and a strong sense of purpose
- Voice is heard
- Work is valued
- Growth is a priority
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
