Business Operation Specialist

Mitsubishi Heavy Industries, Ltd.•Plano, TX

8d•Hybrid

About The Position

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Business Operations Specialist to join their team. This is a hybrid role based out of their Plano, Texas location. For over 130 years, Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated their commitment to creating a positive social impact around the globe. Their range of products and services are tailored to meet customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors. Their culture embraces diversity and cooperation, and they promote a healthy balance of professional and personal development, ensuring that ideas and expertise are valued and respected.

Requirements

Associates degree required or equivalent combination of education and experience.
Minimum of five (5) years of experience in business operations support, sales administration, procurement support, office administration, or related function.
Experience using ERP systems such as SAP, Oracle, Microsoft Dynamics, Coupa, or equivalent platforms.
Strong proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Teams.
Strong organizational skills with exceptional attention to detail and accuracy.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Strong written and verbal communication skills.
Ability to work independently while effectively supporting cross-functional teams.
Proven ability to handle confidential information with discretion.

Nice To Haves

Experience supporting sales, procurement, supply chain, or engineering organizations.
Experience within data center, industrial manufacturing, infrastructure, energy, or technology sectors.
Experience coordinating trade shows, conferences, customer events, or marketing activities.
Familiarity with document control and technical documentation management.
Experience in rapidly scaling organizations.
Experience working in a multinational environment.
Familiarity with Japanese business culture and business practices.
Business-level proficiency in Japanese is a plus.

Responsibilities

Maintain customer, opportunity, quotation, and order information within ERP and CRM systems.
Support sales reporting activities, including pipeline updates, forecasting data, KPI tracking, and management reports.
Assist with proposal preparation, customer documentation, and sales administration activities.
Coordinate customer meetings, visits, and follow-up activities.
Process purchase requisitions, purchase orders, invoices and supplier information within ERP systems.
Maintain procurement records and support supplier onboarding documentation.
Prepare procurement, inventory, and supplier performance reports.
Coordinate communications with suppliers and internal stakeholders regarding routine procurement activities.
Maintain technical documents, certifications, product literature, and engineering records.
Manage document control processes, including filing, version control, distribution, and record retention.
Ensure project and product documentation is organized, accurate, and accessible.
Support collection and tracking of technical documentation required for customer projects.
Coordinate trade show participation, customer events, and conferences, working together with marketing communication team.
Manage event registrations, logistics, travel arrangements, and vendor coordination.
Prepare recurring business reports, presentations, and operational summaries, in close collaboration with Office Administration Lead.
Maintain business records, databases, and tracking tools.
Track action items and follow-up tasks to support timely completion of deliverables.
Assist with process improvement initiatives aimed at enhancing operational efficiency.
Build and maintain effective working relationships with stakeholders across MHIA and global teams.
Support day-to-day business operations through accurate execution of assigned administrative and operational activities.