Operation Specialist

Ericsson•Plano, TX

9d•Onsite

About The Position

We are seeking a highly skilled Operation Specialist -AI to design, develop, and implement AI-powered solutions that address complex business challenges. The ideal candidate will combine strong engineering fundamentals with expertise in artificial intelligence, machine learning, and data-driven problem-solving.

Requirements

Bachelor’s or Master’s in Computer Science, Electrical Engineering, Data Science, or related field.
3+ years of experience in applying ML/AI to production systems.
Strong proficiency in programming languages such as Python, Java, or C++.
Experience with machine learning frameworks (TensorFlow, PyTorch, scikit-learn).
Knowledge of deep learning, natural language processing, computer vision, and reinforcement of learning concepts.
Experience with data preprocessing, feature engineering, and model evaluation.
Strong understanding of engineering principles and software development lifecycle.
Experience deploying ML models in cloud environments (AWS, Azure, GCP) and with containerization/orchestration (Docker, Kubernetes).
Strong problem-solving, communication, and cross-functional collaboration skills.

Nice To Haves

Prior experience working with telecom vendors or operators (Ericsson, Nokia, Huawei, Cisco) or on productized telecom solutions is a plus.

Responsibilities

Design and develop AI models, algorithms, and systems to solve business and technical problems.
Collaborate with cross-functional teams to integrate AI into existing products and workflows.
Analyze large datasets to identify patterns, trends, and actionable insights.
Optimize AI models for performance, scalability, and accuracy.
Research emerging AI techniques and technologies to keep the company at the forefront of innovation.
Conduct experiments and evaluations to validate AI solutions.
Document processes, workflows, and architectures for clarity and reproducibility.
Design, develop, and optimize AI/ML models use cases such as anomaly detection, predictive maintenance, root-cause analysis.
Specializes in troubleshooting and operating AI-driven chatbots and conversational agents.
Design, build and operate a digital twin to reproduce incidents, run closed loop simulations, and validate chatbot decisioning and automation before production rollout.

Benefits

Choice of three medical plan options
Dental plan option
Company credits towards medical and dental premiums
401(k) Plan with automatic 3% company contribution
401(k) matching $1 for $1 on the first 3% of eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay
Company credits towards basic life insurance and basic accidental death and dismemberment coverage
Company credits towards short-term and long-term disability coverage
Option to participate in Ericsson’s Stock Purchase Plan
15 days of accrued vacation
Up to 3 personal days per year
11 annual holidays
8 hours of volunteer time
80 hours of sick time annually
Up to 16 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Recognition programs