Sales Operation Analyst

SwiftX•Eastvale, CA

2d•$70,000 - $90,000•Onsite

About The Position

We are looking for an analytical and execution-focused Sales Operations Specialist based in California to support SwiftX’s rapid commercial growth. In this role, you will serve as the core bridge between Sales/BD, Commercial Strategy, and Regional Sorting Hubs (LAX, EWR, DFW, ORD, MIA, ATL, IAH). You will focus on sales data analytics, competitive intelligence, deal structuring/pricing, and sales strategy enablement.

Requirements

3+ years of experience in Sales Operations, Sales Analytics, or Commercial Strategy within Logistics, Last-Mile Express, Freight Forwarding, or E-Commerce Supply Chain.
Based in California
Advanced proficiency in SQL, Excel / Google Sheets (complex modeling, pivot tables), CRM platforms (Salesforce/HubSpot), and BI platforms (Tableau, Power BI, Looker).
Strong understanding of U.S. domestic parcel shipping, zone pricing structures, DIM weight factors, and cross-border e-commerce platforms (Temu, TikTok Shop, SHEIN).
Professional fluency in English

Nice To Haves

Bilingual proficiency in Mandarin Chinese is strongly preferred for effective cross-border communication.

Responsibilities

Build and maintain commercial analytics dashboards tracking daily parcel volume trends, conversion funnels, Customer Acquisition Cost (CAC), Lifetime Value (LTV), and revenue growth across major e-commerce accounts.
Track client volume fluctuations and forecast capacity demands across regional hubs and linehaul routes.
Conduct market research and competitive intelligence on U.S. last-mile delivery competitors (e.g., UniUni, Gofo, OnTrac).
Develop battlecards, sales enablement tools, and pitch materials for BD teams to highlight SwiftX’s key differentiators (7/365 delivery, automated POD verification, zero surcharges).
Partner with Commercial Strategy to review rate cards, custom tariff quotes, and margin thresholds across delivery zones (Zone 1–8).
Ensure incoming deals comply with package size/weight limits (Length ≤ 40 in, Sum ≤ 71 in, Weight ≤ 30 lbs) and service terms.
Oversee CRM pipeline hygiene, lead attribution, deal stage tracking, quota tracking, and sales commission calculations.
Optimize sales workflows and customer onboarding SOPs for Strategic Key Accounts (SKA).
Monitor operational KPIs (ASCAN rate, SLA on-time rate, lost rate, first-attempt success rate) in collaboration with Hub Operations.
Align pre-sale capacity commitments with regional hub throughput (e.g., LAX automated sorting hub capacity) to ensure seamless execution during peak seasons.