Sales Onboarding Specialist

Lighthouse•Denver, CO

10d•$60,000 - $73,000•Hybrid

About The Position

The Sales Onboarding Specialist owns sales onboarding at Lighthouse from start to finish, helping new sales hires become confident, certified, and ramped sellers. The role runs the in-person Denver onboarding week, maintains the global onboarding journey across Denver, Barcelona, and Bangkok, and coaches AMER hires through their first months. Onboarding runs roughly 10 times per year. AI is used to create content, automate logistics, support role-play practice, and analyze call data. The role sits within the global Revenue Enablement team in the Revenue organization and works closely with AMER sales managers, SDR leadership, regional enablement leads, Talent Acquisition, and Sales Operations. The work includes onboarding delivery and coordination (about 60% of the role), coaching new hires through ramp (about 25%), and LMS administration (about 15%).

Requirements

2–4 years of experience in a customer-facing B2B role.
Confident presentation and facilitation skills, including the ability to lead sessions and role plays and handle questions.
Evidence of coaching or mentoring peers, such as training new SDRs, leading team practice sessions, or buddying new hires.
Regular use of AI tools and experience building at least one AI-based asset, such as a custom GPT or Claude project, prompt library, automation, or bot.
Strong organizational skills and the ability to manage multiple moving parts across several cohorts.
Based within easy commuting distance of the Denver office and able to work in the office at least 3 days per week and every day of each onboarding week.
Able to travel occasionally for sales kickoffs.

Nice To Haves

SDR or BDR experience.
SaaS background.
Hospitality or hotel experience.
Familiarity with the Kirkpatrick evaluation model.
Familiarity with an LMS such as Allego.

Responsibilities

Run and facilitate the in-person Denver onboarding week, including leading sessions, engaging participants, and coordinating subject-matter experts and managers.
Maintain a consistent global onboarding program across Denver, Barcelona, and Bangkok in collaboration with regional enablement partners.
Coordinate onboarding logistics, including new-hire rosters, schedules, calendars, Slack groups, tool-access requests, and coordination with Talent Acquisition and IT.
Update onboarding content as products, plans, and sales processes change, using AI to convert source materials into sessions, e-learning, and knowledge checks.
Run first-call, cold-call, platform-discovery, and platform-demo certifications with managers, using AI role-play bots and knowledge checks.
Coach AMER new hires from Week 2 through approximately month 3 by reviewing calls, conducting certification role plays, reporting progress to sales managers, and identifying reps who are falling behind.
Administer the Allego LMS by building and assigning learning programs, maintaining manager groups, managing joiners and leavers, and producing completion reports.
Maintain and extend onboarding AI assets, including role-play bots, scorecards, Claude skills for scheduling and reporting, and prompt libraries for managers coaching new hires.
Collect cohort feedback and analyze it alongside call data and certification scores to propose data-backed onboarding improvements.

Benefits

Performance bonus of 15%.
Flexible working environment, with the option to work from home or from a global office.
Flexible time off.
401(k) matching up to 4%.
Health insurance, including two Blue Cross Blue Shield plans, with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25 per month to an HSA.
Vision and dental insurance, including a dental buy-up option and 50% company contributions to premiums for employees, dependents, and spouses.
Confidential employee assistance program at no cost.
Employer-paid short-term disability and $50,000 life insurance.
Company-paid parental leave: 12 weeks for primary caregivers and 3 weeks for secondary caregivers, a $1,500 new-parent bonus, and a 4-week flexible return-to-work plan.
Wellbeing support through a ClassPass subscription subsidized up to 80%.
Referral bonus.