Sales Onboarding Specialist

Lighthouse•Denver, CO

10d•Hybrid

About The Position

Lighthouse is hiring a Sales Onboarding Specialist to own the sales onboarding experience from start to finish. The role turns new sales hires into confident, certified, ramped sellers through in-person onboarding in Denver, ongoing coaching, global program coordination, and continuous improvement. The program runs approximately 10 times a year. Onboarding delivery and coordination account for about 60% of the role, coaching AMER hires from Week 2 through approximately month 3 accounts for about 25%, and LMS administration accounts for about 15%. The specialist will run Denver onboarding weeks, keep the shared onboarding journey current across Denver, Barcelona, and Bangkok, coordinate logistics, and update learning content as products and sales processes change. They will conduct sales certifications, coach new hires using call reviews and role plays, administer Allego learning programs, and maintain AI-based onboarding assets. AI tools are used to develop content, automate logistics, conduct role-play practice, and analyze call data and program results. The position is part of Lighthouse's global Revenue Enablement team within the Revenue organization. It works closely with AMER sales managers, SDR leadership, regional enablement partners in Barcelona and Bangkok, Talent Acquisition, and Sales Operations. The role is hybrid, based within easy commuting distance of the Denver office, with at least three office days per week and in-office attendance every day of onboarding weeks. Occasional travel for sales kickoffs is required.

Requirements

2–4 years of experience in a customer-facing B2B role.
Confidence presenting and facilitating in-person or virtual sessions, leading role plays, and handling questions with energy.
Evidence of coaching or mentoring peers, such as training new SDRs, leading team practice sessions, or serving as a buddy for new hires.
Proactive, welcoming, positive, organized, and motivated to help others grow.
Regular use of AI tools and experience building at least one AI-based asset, such as a custom GPT or Claude project, prompt library, automation, or bot.
Ability to manage numerous moving parts across several cohorts at once.
Based within easy commuting distance of the Denver office and able to work onsite at least three days a week and every day of each onboarding week.
Availability for occasional travel for sales kickoffs.

Nice To Haves

SDR or BDR experience.
SaaS background.
Hospitality or hotel experience.
Familiarity with the Kirkpatrick evaluation model.
Familiarity with a learning management system such as Allego.

Responsibilities

Run and facilitate the in-person Denver onboarding week, leading sessions, involving subject-matter experts and managers, and keeping participants engaged.
Maintain the global onboarding program across Denver, Barcelona, and Bangkok in coordination with regional enablement partners.
Coordinate onboarding logistics, including new-hire rosters, scheduling, calendars, Slack groups, tool-access requests, and coordination with Talent Acquisition and IT.
Update onboarding materials as products, plans, and sales processes change, using AI to turn source materials into sessions, e-learning, and knowledge checks.
Run first-call, cold-call, platform discovery, and platform demo certifications with managers using AI role-play bots and knowledge checks.
Coach AMER new hires from Week 2 through approximately month 3, conduct call reviews and certification role plays, report progress to sales managers, and flag hires who are falling behind.
Build and assign learning programs in Allego, maintain manager groups, manage joiners and leavers, and run completion reports.
Maintain and extend AI assets for onboarding, including role-play bots, scorecards, Claude skills for scheduling and reporting, and prompt libraries for managers coaching new hires.
Collect cohort feedback and analyze it alongside call data and certification scores using AI, then propose data-backed program changes.

Benefits

Performance bonus of 15%.
Flexible working environment, with the option to work from home or from a global office.
Flexible time off.
401(k) matching up to 4%.
Health insurance, including two Blue Cross Blue Shield plans, with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25 per month to an HSA.
Vision and dental insurance, including a dental buy-up option and 50% company contributions to premiums for employees, dependents, and spouses.
Confidential, free Employee Assistance Program.
Employer-paid short-term disability and $50,000 life insurance.
12 weeks of company-paid primary caregiver leave and 3 weeks of company-paid secondary caregiver leave.
$1,500 new-parent bonus and a 4-week flexible return-to-work plan.
Wellbeing support through a ClassPass subscription subsidized up to 80%.
Referral bonus.