Sales & Marketing Representative

ServiceMaster by McCann•Toledo, OH

About The Position

ServiceMaster Restore is seeking a Sales & Marketing Representative focused on building relationships with existing customers and referral sources, promoting the organization to prospective clients, and supporting overall growth. The role is expected to uphold ServiceMaster Brands’ core values: Honor God in All We Do, Help Our Team Develop, Build Client Relationships, and Grow Profitably. The representative manages customer and referral-source relationships, supports promotional and organizational events, maintains social media engagement, and uses company management and tracking systems. The position also supports administrative work during CAT mode, which may occur outside normal business hours, and requires participation in an on-call rotation. The schedule is Monday through Thursday, 8:30 a.m. to 4:00 p.m.; Friday work may vary based on events or workload. Compensation depends on experience and qualifications. PTO and holiday pay eligibility begin after 90 days of employment.

Requirements

High school graduate or equivalent; a college degree is preferred.
6–12 months of sales experience or prior sales training.
Valid driver’s license with approved driving privileges.
Strong verbal and written communication skills.
Strong customer-service skills.
Highly motivated with a strong work ethic.
Ability to build rapport naturally and establish trust, leading to lasting customer relationships.
Ability to present information to customers one-on-one and in small groups.
Aptitude for basic math and budgeting.
Flexibility to attend after-hours business events.
Ability to participate in an on-call rotation.

Nice To Haves

College degree.

Responsibilities

Create, manage, and maintain key relationships with insurance agents, adjusters, and customers.
Assist management with coordinating recruiting or organizational events.
Assist with administrative work during CAT mode, which may fall outside normal business hours.
Maintain a consistent social media presence on common platforms to support employee and customer engagement.
Represent ServiceMaster by McCann positively.
Plan and execute campaigns for promotions, events, service launches, and amenities.
Operate and manage efforts in Restore365, the web-based management system.
Ensure customer satisfaction with agents, adjusters, and customers during services, and develop additional prospects.
Use Luxor Tracking, Restore365, and the Pipeline notetaking system.
Prepare documents for job file reviews with current and prospective clients.
Document and report on key referral-source relationships weekly and monthly.
Participate in Continuing Education (CE) classes and coordinate and schedule related events.
Participate in the on-call rotation.
Attend after-hours business events as needed.
Travel locally and regionally for trade shows, training, and networking as needed.