Sales Manager

Michaels Stores•Wichita, KS

2d•Onsite

About The Position

The Sales Manager leads a high-performing selling culture across the store, driving sales results and an engaging customer experience. The role oversees front-end and service operations and supports sales and service KPIs through leadership, customer-focused coaching, and effective day-to-day execution. The Sales Manager assists the Store Manager with SOPs and company programs, models and coaches selling behaviors, provides Manager-on-Duty coverage, and oversees in-store services and programs including balloons, birthday parties, loyalty rewards, and—where applicable—MCC/Extend services. The role also supports Knit & Sew Shop and Cut Bar operations, BOPIS and Same Day Delivery, Custom Framing in select locations, team training and development, and Asset Protection practices. The work involves frequent customer interactions in a fast-paced store environment. Physical activities include standing for long periods, moving throughout the store, bending, lifting, carrying, reaching, stretching, climbing ladders or step stools, and repetitive motions. The position may require lifting, carrying, pushing, and pulling merchandise and fixtures weighing up to 25–50 pounds, with or without reasonable accommodation. Work hours include nights, weekends, and early mornings.

Requirements

3+ years of retail leadership experience.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift, carry, push, and pull merchandise and fixtures weighing up to 25–50 pounds, with or without reasonable accommodation.
Ability to climb ladders or step stools to stock and retrieve products.
Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
Ability to work in a fast-paced environment with frequent customer interactions.
Work hours include nights, weekends, and early mornings.
U.S. applicants must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs, including compliance with applicable laws and requirements.
Ensure execution of company policies and standards, and hold the team accountable for store conditions and results.
Model and coach customer experience and ART of Selling behaviors to drive conversion and customer satisfaction.
Provide Manager-on-Duty coverage and maintain floor leadership, service standards, and operational continuity.
Ensure accurate and efficient use of POS and Self-Checkout systems.
Oversee the Balloons business, birthday party operations, and other in-store programs and events.
Promote and enroll customers in the Loyalty Rewards Program.
Champion MCC/Extend services in the U.S., supporting team awareness and customer adoption of protection plans and offerings.
Drive sales and operational excellence in the Knit & Sew Shop, including oversight of the Cut Bar experience.
Ensure efficient execution of BOPIS and Same Day Delivery order fulfillment.
Support Custom Framing operations, including customer consultations and coordination with the frame shop in select volume frame shops.
Train, coach, and develop team members through onboarding and ongoing skill-building across assigned departments.
Partner in maintaining Asset Protection practices to reduce shrink and support compliance and safe operations.
Perform other duties as assigned.